MSP Account Manager / Business Development

Job Description

Job Description

Who are we?  We’re BSC Solutions Group () , and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge. We are a Microsoft partner providing solutions based on M365 and other cloud cybersecurity services. We continually research new products and services such as emerging AI services for our clients, including Microsoft Copilot.  We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for help with Account Management and Business Development.  You'll work with our team to provide account management and sales ideas and then work together to execute them.  If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.   Who are you? You’re a people-person with strong attention to detail and a curious mind. We need a motivated individual to help us continue with our growth. If you possess not only account management expertise but also an interest in computer technology, then we want to hear from you.    You are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike. You love to learn, we all do.    Why choose BSC Solutions Group? We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get :

• Salary range : $70,000-$90,000 + commission
• Generous benefits package
• Opportunity to work with a dynamic and growing team
• Professional development and training opportunities   What you’ll be doing The role is split 50% Account Management and 50% Business Development.
• Client Account Management :
• Conduct account reviews with clients, presenting standardized reports and discussing new business opportunities.
• Ensure regular client touches to maintain strong relationships, working closely with the marketing team.
• Document client interactions and processes to ensure consistency and quality.
• Lead Generation :
• Execute focused direct mail campaigns and follow-up phone calls to qualify leads.
• Conduct new prospect meetings and sell IT assessments or audits to potential clients.
• Convert IT assessments into customers with a high success rate.
• Sales Department Organization :
• Help structure the sales department, defining client touch frequencies and ensuring regular interactions based on client value.
• Implement structured processes and documentation within the sales department.
• Client Touches and Relationship Building :
• Organize and define the frequency and type of client interactions, including emails, phone calls, video recordings, and in-person visits.
• Build strong relationships with clients, particularly higher-tier clients, through quarterly business reviews and appreciation visits.
• Transition Plan :
• Work alongside the current account manager to ensure a smooth transition and proper training.
• Maintain continuity in client account management during the transition period.   Working with us
• This is a full-time, permanent position, with a flexible schedule, during our working hours, Monday to Friday, 8 : 00am to 5 : 00pm.
• Hybrid Work Environment
• Potential for some networking events outside of regular hours
• Generous benefits package
• Onsite parking This is a terrific opportunity for someone who is looking to work in a rich learning environment focused on Microsoft and cloud products such as Copilot. Build a meaningful career in a highly varied and interesting role.   Qualifications
• Please complete the questionnaire at the end, along with your resume.
• Proven experience in account management, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to build and maintain strong client relationships.
• Proactive and organized approach to work.
• Experience with lead generation and sales processes.
• Familiarity with IT services and solutions is a plus.   How to Apply Our online Fitzii application gives you the chance to apply as more than just a resume. We’ll assess your qualifications, personality traits and workplace preferences, which should take 5 minutes to complete. After submitting, you'll be able to view your results.   We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.   We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.