Desktop / Field Support Technician

Job Description

Desired Skills And Experience :

• Image and install software on Windows and Apple laptops / desktops, including iMac (installations, moves, additions, and changes) and Remote support.
• Troubleshoot post-deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices.
• Printer break-fix and installation.
• Disposal, redeployment, and Asset reclaim.
• Shipping coordination.
• Data Backup and Data Recovery coordination.
• Hardware Refresh.
• Warranty and Out-of-warranty repair and replacement.
• Depot Services.
• Walk Up Support.
• Spare parts management.
• Executive (VIP) Support.
• Audio and Video Support, including Health Checks.
• Inventory and Asset Management – Depot Operations.
• Coordinate with external vendors for dispatch support.
• Identify and resolve hardware and software application conflicts.
• Open and close service requests, as well as manage the classification, assignment, tracking and completion of requests or incidents.
• Responsible for asset tagging and entering all incoming equipment into our asset management system.
• Collaborate with cross-functional teams to properly onboard incoming new hires.
• Ensure that hardware is properly assigned and updated in our management system.
• Provide weekly reports on physical inventory counts, as well as record weekly outflows of hardware equipment.
• Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware.
• Ensure that resolutions are consistent with company standards and policies.

Requirements / Qualifications

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