Dealer Relations CoordinatorOPENLANE • Brampton, Peel Region, CA

Dealer Relations Coordinator

OPENLANE • Brampton, Peel Region, CA

21 days ago

Job type

Full-time

Job description

Overview

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology, data, and innovation company building the world’s most advanced and uncomplicated digital marketplace for used vehicles.

Values

Driven Waybuilders – We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity – We seek to understand and improve our customers’ experience.
Smart Risk‑Taking – We transform risk into progress through data, experience, and intuition.
Fearless Ownership – We deliver what we promise and learn along the way.

What We Offer

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid vacation, personal, and sick time

Paid maternity and paternity leave (US)

Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

Position : Dealer Relations Coordinator

We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close‑knit sales and administrative team and will support our dealer sales team. This is a full‑time, in‑office position working Monday through Friday between 8 : 30 am‑5 pm.

You Are

Customer focused – support dealer customers to ensure maximum value from our VLC services and marketplace platforms.

Team oriented – partner with sales, dealer registration, and accounting to support customer service needs.

Curious – relentlessly curious, seeking opportunities to learn about our industry, service offerings, marketplace platform, and gain insights from our sales team.

You Will

Drive superior customer experience to ensure dealer satisfaction and build client retention.

Support growth of the customer base and act as a liaison between VLC departments, including sales representatives, consignment dealers and other VLC departments.

Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.

Perform clerical and numerical activities including selecting, compiling, verifying and processing data.

Ensure ancillary services such as transport and shop services have been scheduled and completed.

Ensure all reserve prices and declarations are present and accurate; utilize market conditions to effectively qualify reserve prices and negotiate sales.

Assess and triage immediate customer issues enabling on‑the‑spot resolutions to ensure optimal customer experience and maximize sales.

Assist in the resolution of If Bids in a timely and effective manner.

Facilitate the seller cheque process and ensure all assigned accounts are in good standing.

Understand dealer‑facing systems (OPENLANE’s marketplace) and effectively educate and resolve issues for internal and external customers.

Create schedules, coordinate and assign tasks such as lot turn and vehicle moves.

Assist with auction lane placement, flagging vehicles and booking physical auction run numbers.

Collaborate with the dealer sales team to ensure proper marketing of sale inventory to maximize vehicle exposure.

Collaborate with dealer registration to assist with customer sign‑up and information changes.

Support services and programs outside of the core auction workflow as needed to meet site objectives.

Monitor VIP customers and their performance to ensure adherence to benchmarks.

Perform auction day duties such as customer service, auction representation and post‑sale reporting.

Monitor all on‑ground dealer inventory and provide recommendations and insights on how to market and sell inventory.

Perform all required tasks related to auction run lists.

Educate customers on the best ways to utilize our systems and services.

Utilize OPENLANE’s CRM to log calls, run reports, and view dashboards.

Monitor local competition and recommend competitive strategies to sales leadership.

Must Haves

High school diploma or equivalent experience / education.

1‑2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry.

Tech‑savvy and comfortable using Google Suite.

Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills.

Nice To Haves

Prior experience in automotive remarketing.

Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation.

Experience with AMS, VTrace, and other OPENLANE systems.

Demonstrated ability to learn, retain and articulate product‑related information.

Bilingual (English / French) is an asset.

Apply

Sound like a match? Apply now – we can’t wait to hear from you!

#J-18808-Ljbffr

Create a job alert for this search

Coordinator • Brampton, Peel Region, CA

Similar jobs

Insurance Broker

Able Insurance Brokers Ltd. • Mississauga, Ontario, Canada, L4W4Y9

Full-time

Able Insurance is a fast-growing full-service insurance brokerage.Our company’s strength is derived from the diversity and vast array of experience brought amongst our employees and brokers.Providi...Show more

Last updated: 12 days ago

Site Contracts Negotiator II

ICON • Burlington, Canada

Permanent

ICON plc is a world-leading healthcare intelligence and clinical research organization.We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join u...Show more

Last updated: 30+ days ago

Business Development Director Ontario

Everest Automation inc. • Oakville, ON, Canada

Full-time

Join a growing force in Canada with Everest Automation Inc.With a team of 160 professionals across 7 branches, we operate in a fast-paced and continually expanding industry where automation plays a...Show more

Last updated: 20 days ago • Promoted

Employee Relations Manager

Amazon • Oakville, Canada, CA

Full-time

Overview Join to apply for the Employee Relations Manager role at Amazon.The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics bu...Show more

Last updated: 14 days ago • Promoted

Freight Broker (Operating) Agent

Challenger Motor Freight Inc. • Vaughan, ON

Remote

Full-time

Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing t...Show more

Last updated: 30+ days ago

Field Manager (Contract)

Carlton Cards LTD • Vaughan, Ontario, Canada

Full-time

Quick Apply

Join the #1 greeting card team in Canada!.We are seeking a temporary replacement for an upcoming maternity / parental leave. Field Manager – Contract (18 months).Toronto, Vaughan, Brampton, Alliston &...Show more

Last updated: 5 days ago

Career Services Coordinator

CIMT College • Mississauga, Ontario, Canada, L4T2T7

Full-time

Quick Apply

CIMT College is registered as a Career College under the Ontario Career Colleges Act, 2005 and is a member of Career Colleges Ontario and National Association of Career Colleges.Since 1998, CIMT Co...Show more

Last updated: 17 days ago

Leasing Representative

Gottardo Group of Companies • Concord, Ontario, Canada

Full-time

Quick Apply

Leasing Representative Job Summary : .The Leasing Representative will be responsible for the leasing of our commercial, industrial, and office properties. The successful candidate will market vacant s...Show more

Last updated: 30+ days ago

Sales Coordinator

Northwood Collection • Etobicoke, Ontario, Canada

Full-time

Quick Apply

We are looking for a detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting.The sales coordinator's responsibilities include supporting sales, ensuring or...Show more

Last updated: 30+ days ago

Sales specialist (Remote)

HMG Careers • Beeton, On

Remote

Full-time

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more

Last updated: 15 hours ago • Promoted • New!

Personal Lines Insurance Broker

Billyard Insurance Group • Mississauga, Ontario, Canada

Full-time

Quick Apply

Our brokerage has a great philosophy, motivate your staff to succeed and you will succeed as a brokerage.We put as much emphasis on you as a person as we do on the skills you bring to the table.The...Show more

Last updated: 2 days ago

Orthodontic Treatment Coordinator

Dental Works 4 Kids • Brampton, Ontario, Canada

Part-time

Quick Apply

Are you looking for a culture-forward experience that creates a group of close-knit individuals who can call their place of work home?. A unique opportunity to join the Dental Works 4 Kids & Ali...Show more

Last updated: 3 days ago

Trigonometry Private Tutoring Jobs King City

Superprof • King City, Canada

Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more

Last updated: 30+ days ago • Promoted

Account Coordinator I - 58k-60k - Mississauga - FR / EN speaking

GardaWorld • Mississauga, ON

Full-time

Quick Apply

Position Title : Account Coordinator I.Position Reports to : Director, Sales Support.As the primary point of contact for both our clients and internal teams, the AC bridges the gap between customer n...Show more

Last updated: 1 day ago

Treasury Manager

Vaco by Highspring • King City, ON, CA

Temporary

Treasury Manager – 3 Month Contract.Implementation of daily cash positioning and forecasting to assist in communicating cashflows to various stakeholders’. Support M&A investment team on treasury st...Show more

Last updated: 15 days ago • Promoted

Hair Stylist - Bradford Smart Centre

Great Clips • BRADFORD, Ontario, Canada

Full-time +1

Join a locally owned Great Clips® salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair…great opportunities await!!.Bri...Show more

Last updated: 7 days ago • Promoted

Work From Home - Sales Representative - 60k / Year

Spade Recruiting • Bolton, Ontario

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more

Last updated: 30+ days ago • Promoted

Manager, Internal Controls

Jobtome • King City, Canada, CA

Full-time

About the Company Our client is a leading global financial services organization.They are looking for a Manager, Internal Controls to join their team! Why Work Here Opportunity to join a high-pe...Show more

Last updated: 3 hours ago • Promoted • New!