Guest Services Agent - Winter 2025 / 26

Posted Friday, January 16, 2026 at 9 : 00 AM

While there are no current vacancies for this role, we do accept applications on an ongoing basis.

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

What can you expect?

Guest Service Agents are in a highly visible role, delivering an exceptional experience to guests and team members when responding to all inquiries at Sunshine Village. Agents possess a fun, friendly and professional attitude, making everyone feel welcome and delivering accurate information. They support effective day-to-day operations in both Guest Services and Ticket Windows.

Guest Services Agents report to the Guest Services Supervisor and Assistant Supervisor, working frequently with Accounting, Security, and all departments located at the base area of the Resort.

This job might be right for you if you think you would really enjoy :

• Assisting guests with ticket and pass sales via a thorough and complete understanding of Banff Sunshine Village’s products and offerings.
• Working in a fast‑paced, high‑volume, ever‑changing environment and approaching challenging situations in a friendly and professional manner, working to resolve issues with guest experience and company policy in mind.
• Accurately completing daily cash outs, being accountable for any variances.
• Administering release of liability / waiver documentation in accordance with company policies and procedures. Completing a variety of administrative tasks, including filing, organizing lost and found, and general office cleaning.

And you have :

Additional considerations :

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks :

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.

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