Program Manager, Retail Communications

Your Opportunity at ARC’TERYX : As the Program Manager, Retail Communications you will lead the design and implementation of clear, engaging internal communications across our North American Retail stores. Acting as a central point of contact for cross-functional partners, you will thrive in a fast-paced and dynamic environment, adept at meeting time-sensitive deadlines. With a growth mindset, you understand the crucial role communication plays in employee engagement and continuously seek innovative solutions. As the voice of our stores, you will empower teams and deliver digestible, clear content. You will cultivate growth and connectivity across the organization by engaging our stores through compelling storytelling and strong visuals. This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.  Meet Your Future Team : The Operational Solutions team plays a critical role in supporting our organization’s operations, growth, and achievement of business goals. Operational Solutions is in service to the commercial-retail business and creates best-in-class guest experiences, store programming and processes. Our work enables the business to operate effectively, intentionally and scale for the future. You will be joining a high trust and high-performance team that has a deep commitment to results, relationships, and fun.

If you were the Program Manager, Retail Communications now, here are some of the core activities you would be doing :

• Creating and implementing long-term retail communication and resource strategies that drive engagement and build a culture of commitment and stoke with store teams
• Sourcing and strategically planning communications and associated resources against the Retail Calendar to ensure stores receive the right information at the right time
• Developing impactful internal communications and resources for a retail audience including (but not limited to) weekly publication, resources, videos, speaking notes, editorial stories and intranet posts
• Measuring and reporting on the effectiveness of communication strategies and using data to inform continuous improvements to drive the retail experience.
• Facilitating cross-functional collaboration to ensure communication strategies are integrated with other business functions and initiatives.
• Partnering cross functionally to gain alignment and hold cross-functional teams accountable to meet milestones, specifically Product, (including Merchants, Allocations Teams, and Visual Merchandising teams), Brand Marketing, People & Culture, Finance, IT and Retail Training
• Working with translation and localization services to ensure communications can be scaled and shared globally
• Creating and executing project plans to drive internal engagement and deliver results for specific initiatives
• Communicating project progress to key stakeholders across the business
• Identifying and mitigating risk in projects and escalating issues where necessary
• Supporting with the organization, management, and maintenance of key retail documents, files, and resources in our retail intranet
• Supporting with our Store Matrix List, our Retail Intranet, and our Distribution lists
• Championing our principles, practices, and procedures in Retail and maintain / uphold these consistently

Here are some of the things you could be working on in the future :

Are you our next Program Manager, Retail Communications?

$94,000 - $117,000 a yearA reasonable estimate of the pay range is CAD$94,000 - CAD$117,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and / or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer. Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way. Join us in creating positive change in ourselves, our communities, and the world.  Live it. Get out there - the mountains make us better  Disruptive evolution. In pursuit of better. Always.  Commit. We set bold objectives and see them through.