Part Time Help Desk TechnicianMayville Engineering Company • 132 Trowbridge Dr.

Part Time Help Desk Technician

Mayville Engineering Company • 132 Trowbridge Dr.

30+ days ago

Job type

Full-time

Part-time

Job description

Overview

SUMMARY The Level I Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Responsibilities

Strategy & Planning

Alert management to emerging trends in incidents.

Acquisition & Deployment

Deploy pre-packaged software using distribution tools and processes as requested by end users.

Operational Management

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

Build rapport and elicit problem details from service desk customers.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Escalate incidents with accurate documentation to suitable technician, when required.

Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

Use remote tools and diagnostic utilities to aid in troubleshooting.

Research solutions through internal and external knowledgebase as needed.

Identify and learn appropriate software and hardware used and supported by the organization.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Install antivirus software and ensure virus definitions are up to date.

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Test fixes to ensure an incident has been adequately resolved.

Develop help sheets and FAQ lists for end users.

Contribute to technician knowledgebase as needed

Reinforce SLAs to manage end-user expectations.

Provide suggestions for continual improvement.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Formal Education & Certification

Associates Degree or near completion of degree and / or 2 years equivalent work experience.

Knowledge & Experience

Knowledge of basic computer hardware, including desktop or laptop workstation setups, component replacement such as hard drives, video cards, power supplies or memory.

Experience with desktop operating systems, including Windows 7 and Windows 10.

Extensive application support experience with Microsoft Office.

Working knowledge of a range of diagnostic utilities, including Process Explorer and Microsoft Sysinternals.

Exceptional written and oral communication skills.

Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.

Strong documentation skills.

Fluent English language.

Personal Attributes

Ability to conduct research into a wide range of computing issues as required.

Ability to absorb and retain information quickly.

Ability to present ideas in user-friendly language.

Highly self-motivated and directed.

Keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional customer service orientation.

Experience working in a team-oriented, collaborative environment.

Work Conditions

Part time or Internship with full time potential

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Some travel required to our various WI facilities outside Mayville, including Beaver Dam, Wautoma and Neillsville, with the possibility of travelling to out of state facilities.

Create a job alert for this search

Part Time Help Desk Technician • 132 Trowbridge Dr.

Similar jobs

Part-Time Retail Customer Consultant - Elevate Customer Experience

The Body Shop International Limited • Oshawa

Part-time

A retail cosmetics company is seeking a Part Time Customer Consultant for their store in Oshawa.The role involves delivering exceptional customer service, supporting sales efforts, and maintaining ...Show more

Last updated: 9 days ago • Promoted

Manager, Student Accessibility Services - Limited Term

Ontario Tech University • Oshawa

Full-time +1

The Manager, Student Accessibility Services leads in the development and implementation of a comprehensive strategy to support students with disabilities at Ontario Tech University to meet legislat...Show more

Last updated: 14 days ago • Promoted

Live-Action Gaming Facilitator Guest Experience

Activate Games • Pickering

Full-time +1

A leading gaming facility in Pickering is hiring for a part-time position involving game facilitation and customer service. You will greet guests, assist with check-ins, and maintain the gaming area...Show more

Last updated: 6 days ago • Promoted

Customer Support Specialist

ExaCare AI • oshawa, on, ca

Full-time

ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.Our platform turns messy, unstructured hospital referral packets into clear clinical in...Show more

Last updated: 30+ days ago • Promoted

(PTL Canada) Diesel Technician / Mechanic - Roadside Assistance

Penske Truck Leasing • Oshawa, Ontario, Canada

Permanent

Position Summary : This diesel technician / mechanic position at Penske is focused on providing top service to our customers who have roadside assistance needs. This position will be responsible ...Show more

Last updated: 30+ days ago • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroup • Brock, Ontario, Canada

Remote

Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Call Center Representative Agent experience needed.Call ...Show more

Last updated: 30+ days ago • Promoted

Tech-Savvy Retail Specialist - Part-Time Health Benefits

Freedom Mobile Inc. • Oshawa

Part-time

A leading wireless service provider located in Oshawa is seeking a Part-time Retail Specialist to engage customers and promote services. The ideal candidate enjoys connecting with people and is moti...Show more

Last updated: 1 day ago • Promoted

Diesel Truck Technician / Mechanic III (Helper / Apprentice)

Penske Truck Leasing • Oshawa, ON, Canada

Full-time

Location : 850 Champlain Ave, Oshawa, ON L1J 8R2.Shift : Monday to Friday, 230pm-11pm.Shift Premium : 2nd Shift ($3) 3rd Shift ($4) Weekend ($3). STARTING YOUR CAREER AS A TRUCK TECHNICIAN?.This is a g...Show more

Last updated: 30+ days ago • Promoted

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroup • Brock, Ontario, Canada

Remote

Full-time +1

Last updated: 30+ days ago • Promoted

Live Gaming Facilitator — Guest Experience & Check-In

Activate • Pickering

Full-time +1

A technology company located in Pickering, Canada is seeking part-time staff to facilitate interactive games and assist customers at check-in. This role requires strong communication skills, the abi...Show more

Last updated: 14 days ago • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroup • Brock, Ontario, Canada

Remote

Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis...Show more

Last updated: 30+ days ago • Promoted

Sales Administrator, Finished Goods – Full Time, Permanent

LENBROOK AMERICA • Pickering

Full-time +1

Lenbrook isn’t just another job — it’s a career.Lenbrook International is on an incredible journey to deliver high-resolution audio to households worldwide through innovative technology and elegant...Show more

Last updated: 14 days ago • Promoted

Direct Support Professional — Part-Time, On-Site

Karis Disability Services • Oshawa

Part-time

A community service provider in Oshawa is looking for a Casual Direct Support Professional.The role involves assisting persons with developmental disabilities in their daily lives and community act...Show more

Last updated: 7 days ago • Promoted

Customer Support Specialist - ExaCare AI

ExaCare AI • oshawa, on, ca

Full-time

Last updated: 30+ days ago • Promoted

Wireless Retail Specialist - Part-Time (Oshawa)

Freedom Mobile • Oshawa

Part-time

A telecommunications provider is seeking a Part-time Retail Specialist for its Oshawa Centre location.The role requires engagement with customers, promoting services and creating meaningful interac...Show more

Last updated: 3 days ago • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade Recruiting • Brock, Ontario

Remote

Full-time

Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more

Last updated: 6 days ago • Promoted

Customer Service Agent - 50k-60k / Year - Remote

Spade Recruiting • Brock, Ontario

Remote

Full-time

Quick Apply

Last updated: 6 days ago • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

Almedia • Mississaugas of Scugog Island, Ontario, Canada

Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op...Show more

Last updated: 30+ days ago • Promoted