Contact Centre Representative

Job Duties / Qualifications, Skills and Abilities(QSA)

Job Duties Job Duties Job Duties

1. Managing incoming phone calls on the 1 phone line in a professional and courteous manner.

2. Route phone calls to appropriate Sask Polytechnic divisions / departments.

3. Tracking and mailing Sask Polytechnic program information requests and assisting with large mail-outs.

4. Maintain detailed understanding of Sask Polytechnic divisions, departments, and personnel.

5. Provide coverage in the Sask Polytechnic Provincial contact center.

Please note this position is located onsite in Saskatoon at Saskatchewan Polytechnic Administration Offices. QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA) 1.

Completion of Grade 12 and a one year recognized certificate in office education, business administration or equivalent or an equivalent combination of recent and relevant education, training and experience.

2. Six months experience working in a busy office environment.

3. Good analytical and customer relations skills.

4. Good interpersonal, communication (listening, oral, writing) and computer telephony skills (i.e. multi-tasking).

5. Intermediate skill level in using word processing, spreadsheet, database, electronic mail computer software packages.

6. Ability to learn and adhere to Canada Post / SPM / courier standards and guidelines.

7. Ability to work independently and / or cooperatively within group settings.

8. Ability to grasp concepts / procedures quickly.

9. Ability to work with a high level of initiative and motivation.

10. Ability to operate multi-line telephone equipment.

11. Demonstrates valuing diversity. Desired QSA Required Competencies