Description
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware / software / network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Qualifications
Post Secondary Degree within the science field chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
8+ years experience with LC, LCMS, LCQTOF in a similar position or experience as an end user.
Experience with troubleshooting and problem-solving.
Experience with Agilent solutions is desired but not essential.
Verbal and written communication is clear, respectful and timely.
You enjoy travelling and visiting customers.
LI-TH1
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Option to Work Remote
Travel Required
25% of the Time
Schedule
Schedule : Full time
Shift
Duration
No End Date
Job Function
Services & Support
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