Care Manager - Burlington

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Interested in a career that makes a meaningful difference in the lives of others? If you enjoy working alongside engaged front line staff to ensure client satisfaction, then Qualicare Burlington has a great opportunity for you as a Care Manager!

Job Overview

Due to continued growth and expansion, we are seeking a dynamic individual to assume the role of Care Manager at Qualicare Burlington. As a Care Manager within our Burlington Office, you will be accountable and responsible for planning, directing, and evaluating client and staff, implementing the standards of care, and developing staff personnel.

Responsibilities

• Implement administrative and client care policies and practices for the Qualicare location in compliance with state / provincial regulations.
• Consult with supervisors and staff, individually or in groups, regarding clients, families, special programs and service programs.
• Oversee client care management processes including intake-to-client conversions, case set‑up, customer service, and converting inquiries to service provision.
• Direct the implementation of service goals and objectives.
• Develop standards that ensure safe and effective services to clients and families.
• Oversee the implementation and evaluation of client care services including regulatory licensure, certification criteria and accreditation standards.
• Collaborate in the development of an effective and efficient client care documentation system, including statistical compilation and analysis relative to cost and staff service delivery.
• Achieve / exceed client satisfaction and investigate issues and follow up promptly.
• Supervise and manage overall performance of staff, including compensation.
• Assess appropriate staff supervision during all service hours and direct staff in the performance of their duties.
• Direct and supervise professional and auxiliary personnel rendering client care services, including scheduling staff for new and existing client engagements.
• Ensure staff development, including caregiver orientation, in‑service education, continuing education, and evaluation of staff.
• Participate in the review, analysis and appraisal of the effectiveness of the Qualicare program.
• Direct and monitor organizational performance improvement activities.
• Coordinate with the Quality Improvement Manager in the timely implementation of corrective action plans and controls.
• Oversee organizational risk management program and ensure compliance with federal and provincial / state legislative requirements in health, employment, and occupational health & safety.
• Evaluate service policies and functions that affect the Qualicare location, and recommend proposals for change.
• Evaluate the performance of the individuals in the program in relation to established standards and the individual's professional development.
• Implement utilization review activities.
• Participate in selective conferences and workshops to promote knowledge in community health trends, efficiency in job performance and overall professional growth.
• Establish and evaluate performance, personal goals and objectives for advancement in planning for personal growth.
• Perform other duties as assigned.

Qualifications

Expectations

Candidates are expected to demonstrate our values of compassion, accountability, respect, and excellence toward patients, families, and each other.

Visit our website for more details on Qualicare Homecare Burlington & Oakville : https : / / www.qualicare.com / burlington-on /

Disclaimer : Qualicare conducts all hiring through official company channels and does not request any form of payment from applicants during the hiring process. If you receive a job offer that seems suspicious or asks for payment, please contact us directly at burlington@qualicare.com to verify its legitimacy.

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