Host / Hostess
Job title
Host / Hostess
Reports to
General Manager, Assistant General Manager, Floor manager or Maitre D’
Overview
As the primary point of contact upon guest arrival, the host / hostess is mainly responsible for greeting and seating guests in a friendly, professional and efficient manner.
Communication and coordination abilities are paramount when noting and treating any intricate guess requests. The host / hostess always pays close attention to detail and is the liaison between guests and FOH / BOH staff to ensure a seamless guest experience that is synonymous with Milos standards.
Primary roles and responsibilities
- Welcomes and greets guests as they enter; ensures a smooth flow at the entrance and throughout the restaurant at all times
- Makes guests feel comfortable while waiting; escorts them to the bar or directly to their table
- Checks-in, stores and retrieves outerwear and assorted personal belongings for guests
- Takes part in pre-service duties and applicable closing duties, prints menus, updates and prints shift summary notes
- Speaks clearly and persuasively in positive or negative situations and responds confidently to guest inquiries
- Exhibits familiarity with menus items and ingredients
- Answers phone calls and provides information on reservations, availability, restaurant hours and services
- Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values
- Ensures proper levels of stationary are maintained in reception area at all time
- Interacts with guests as they leave the restaurant to ensure a memorable experience
Requirements
- A minimum of one (1) year experience in an upscale dining setting
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Able to work in a fast-pace, team environment
- Able to multi-task, is receptive to feedback and direction
- Knowledge of POS and reservation systems (an asset)
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