Night SOC Operator & Office Administrator
- Full-time, Part-time
Job Description
Night SOC Operator & Office Administrator
Armour Security & Protection Services Corp. – Burnaby, BC
Job Type: Full-Time / Part-Time
Shift: Overnight – 11.5-hour shifts
Full-Time: 3 shifts per week (34.5 hours)
Part-Time: 2 shifts per week (23 hours)
Work Location: In person – Burnaby, BC
About Armour Security
Established in 2014, Armour Security & Protection Services Corp. is a Canadian security company providing professional security services across multiple provinces. With a workforce of over 1,250 licensed security professionals, we specialize in security guarding, mobile patrol, concierge services, loss prevention, alarm response, and security operations management.
Our commitment to professionalism, technology, employee accountability, and exceptional client service has helped us build long-term relationships with clients across Canada. Our 24/7 Security Operations Centre plays a critical role in ensuring reliable service delivery and supporting our frontline security teams.
Job Description
We are seeking a reliable, organized, and detail-oriented Night Security Operations Centre (SOC) Operator & Office Administrator to join our Burnaby office.
This position combines security dispatch, overnight operations monitoring, employee coordination, client communication, and general office administration.
The successful candidate must be comfortable multitasking, handling telephone calls, monitoring security operations, and completing administrative responsibilities in a fast-paced environment.
Key Responsibilities
Monitor security guards' attendance, sign-ins, sign-outs, patrols, checkpoints, and safety check-ins.
Coordinate mobile patrol officers, alarm responses, emergency dispatches, and overnight security operations.
Answer incoming telephone calls, emails, and messages from clients and employees.
Arrange replacement guards for last-minute call-outs and staffing shortages.
Review daily activity reports, incident reports, shift reports, and uniform compliance.
Maintain communication with field supervisors and mobile patrol officers through telephone and radio.
Prepare daily attendance reports, dispatch logs, incident summaries, and shift handover reports.
Perform general office administration, data entry, filing, document preparation, and spreadsheet updates.
Assist HR with employee records, onboarding documentation, recruitment, and administrative tasks.
Update client operations records and track complaints, incidents, and corrective actions.
Coordinate workplace injury notifications and emergency assistance when required.
Ensure company procedures, reporting standards, and operational requirements are followed.
Requirements
Qualifications
Excellent written and verbal English communication skills.
Strong computer skills, including email, spreadsheets, and data entry.
Excellent organizational skills and attention to detail.
Ability to multitask and work independently during overnight shifts.
Professional telephone etiquette and customer service skills.
Ability to remain calm and make sound decisions under pressure.
Previous experience in dispatch, security operations, office administration, or customer service is an asset.
Reliable transportation to our Burnaby office.
Legally eligible to work in Canada.
Previous security industry experience is not required. Training will be provided.
What We Offer
Full-time and part-time overnight opportunities.
Professional training in security operations and office administration.
Experience in a 24/7 Security Operations Centre.
Opportunities for professional growth and advancement.
Supportive and professional office environment.
How to Apply
Send your resume to jasmin@armoursecuritycanada.com
Email Subject: Night SOC Operator & Office Administrator – Burnaby
Office Address:
Armour Security & Protection Services Corp.
207–3751 North Fraser Way, Burnaby, BC
Requirements
Responsibilities: Generate new business through cold calls, warm leads, emails, and networking Make 80+ calls per day and book at least 8 meetings per week with prospects Close sales and ensure successful onboarding of new clients Oversee post-sale operations including hiring, training, and scheduling guards Ensure staff coverage, monitor attendance, and handle emergency staffing requests Collaborate with the Regional Manager and National Director on growth strategies Manage client invoicing and follow up on payments Attend industry events, trade shows, and networking functions Track client needs and tailor security service solutions accordingly Qualifications: Minimum 1 year of sales experience or a strong desire to build a career in sales Strong communication and negotiation skills Ability to work independently and within a team Detail-oriented, organized, and driven to meet targets Familiarity with Microsoft Office and CRM tools Security industry experience is an asset but not required Must be able to travel locally to meet clients in person.