Administrative Support V - Program Coordinator

Your Opportunity:

Emergency Health Services – Alberta is recruiting a Program Coordinator to support the provincial Workforce Experience team within People and Practice Excellence. This is an advanced coordination role for someone who thrives in a fast-moving, highly visible environment where accuracy, responsiveness, judgment, and follow-through matter. Reporting to the Program Lead, Workforce Experience, this position is the operational backbone for provincial workforce sustainability initiatives. Working with minimal direction, the role has primary responsibility for coordinating and managing provincial recognition programming and supports multiple concurrent initiatives involving front-line employees, leaders, and service partners. Responsibilities include developing detailed schedules, workflows, records, communications, participation processes, and operating procedures; coordinating nominations, eligibility reviews, approvals, events, travel, vendors, provincial communications, and follow-up; and maintaining project plans, action logs, decision records, dashboards, and status reports. The coordinator monitors program funding, prepares estimates and forecasts, reconciles expenditures and invoices, and identifies variances or financial risks. The role collects, validates, analyzes, and reports program data; maintains digital tools and information channels; resolves escalated operational issues; recommends process improvements; and coordinates contributors across multiple teams and organizations to keep work moving on time. The role requires coordination across provincial teams, organizations, and changing priorities. The successful candidate will understand the pace and complexity of a first-responder environment and will bring exceptional organization, technological confidence, discretion, and a strong service orientation to work that reaches employees across Alberta.

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Required Qualifications:

Completion of post-secondary education ( certificate in office or business administration).

Additional Required Qualifications:

A minimum of three years of progressively responsible experience providing advanced program, project, or administrative coordination in a large, complex organization is required. Applicants must have demonstrated experience supporting a first-responder, emergency service, public safety, or comparable 24/7 operational environment. Proven ability to coordinate multiple concurrent initiatives involving competing deadlines, diverse stakeholders, confidential information, and shifting priorities is required. Candidates must demonstrate exceptional organization, accuracy, responsiveness, attention to detail, and follow-through. Intermediate to advanced proficiency with Microsoft 365 is required, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, Forms, and collaborative tracking tools. Experience creating and maintaining schedules, workflows, databases, dashboards, project records, surveys, and reports is required. Candidates must have experience with financial administration, including budget monitoring, forecasting, reconciliation, invoice processing, procurement, contracts, travel expenses, and variance reporting. Strong written and verbal communication skills, sound judgment, initiative, discretion, and the ability to independently resolve operational issues and recognize matters requiring escalation are essential. Applicants must be able to learn new systems quickly and maintain accurate records and responsive service in a high-volume environment.

Preferred Qualifications:

Experience coordinating employee recognition, workforce development, leadership development, career programming, recruitment outreach, or large events is preferred. Training in project management, change management, process improvement, or event management is an asset. Experience using data-visualization tools, customer relationship management systems, registration platforms, survey tools, or enterprise financial systems is preferred.