Software Developer

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and / or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

• Work‑life balance with flexible working hours of 7 hours per day, Monday to Friday (i.e., 35 hours per week).
• Paid vacation starts at 3 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; these benefit premiums are 100% paid by PBC.
• Company pension contributions after 1 year of service.
• Education allowance up to $1,000 per calendar year.
• Onsite gym, cafeteria, and access to virtual doctors / counsellors 24 / 7 via our Employee Family Assistance Program!

About the Position

Job Summary

Under the broad managerial direction of the Assistant Manager / Manager and as an active member of a self‑organized work team, you will collaborate collectively in the planning, design, testing, execution and delivery stages of technology‑driven products and services that meet the needs of the business and deliver value. You will provide subject‑matter expertise in program, and systems analysis, design and implementation to the team through the application of the software development life cycle, industry standards and best practices, and individual proficiency levels with PBC’s systems. You will evaluate new and enhanced vendor products and contribute to internal knowledge databases. You may also perform duties of the Business Systems Analyst and QA Analyst as determined through team collaboration and may receive and respond to off‑hours trouble calls. You will maintain required proficiency levels in technical skills and core competencies and pursue continuous self‑development.

Job Duties

Self-Organized Work Team Member

1. As an active member of a self‑organized work team, you will collaborate collectively in the planning, design, testing, execution and delivery stages of technology‑driven products and services that meet the needs of the business and deliver value by :

Technical Software Systems Specialist

2. Provides program and systems analysis, design and implementation expertise to the team in the design and delivery of technology‑driven products / services through the application of the software development life cycle, industry standards and best practices, and individual proficiency levels with PBC’s systems by :

3. Provides technical support to technology‑driven products and services currently operating in a production environment to respond to and troubleshoot production support incidents within target service level objectives, correct software defects and ensure continuing functionality by reconstructing history, reviewing specifications and user procedures, analyzing data sources for integrity issues and identifying system interdependencies. Predicts user and business impacts, evaluates priorities and implements the best fix to resolve functionality problems within time, cost and other resource constraints.

4. May receive off‑hours trouble calls and coordinate and / or perform troubleshooting and recovery response through remote access.

5. Evaluates new and enhanced vendor products and makes recommendations to the team and business stakeholders for purchase and incorporation into the business environment.

6. Contributes to internal knowledge repositories to ensure resource information on all technology that has an interface with business products / services is current and accurate.

Additional Technical Functions Assigned Through Team Collaboration

7. Perform any or all duties of the Business Systems Analyst and may perform QA Analyst duties as determined through team collaboration, which do not affect the rating of the core functions of the Developer job.

General Team and Department Support

8. Through continuous learning initiatives, maintains up to date knowledge of system design concepts, development tools, design / build and deployment methodologies, security requirements, operating systems, business products / services within PBC’s environment and their relationship to technology‑driven solutions, general technology trends and other information related to the provision of development services.

9. Conducts ongoing review of technical materials related to changes in in‑house products / services from a technology perspective, and those originating through cloud services management. Conducts online research and participates in information exchanges with colleagues and technical contacts, including membership in technology resource groups.

10. Participates in semi‑annual disaster recovery exercises by conducting regression testing for specific business applications in consultation with Data Base Administrators and members of the disaster recovery team.

11. Performs other assigned duties related to the provision of development services and team operation which do not affect the rating of the job.

Qualifications

Software testing courses equivalent to :

Demonstrated understanding of :

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

While we thank all applicants for their interest, only short‑listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to careers@pac.bluecross.ca. These accommodation requests will be reviewed confidentially and, on a case‑by‑case basis by Human Resources.

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