Talent.com
Long View Systems
Remote Global Service Desk Analyst - Spanish Bilingual OvernightLong View Systems • Terrebonne, Quebec
Remote Global Service Desk Analyst - Spanish Bilingual Overnight

Remote Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems • Terrebonne, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe. You will provide tier I support for all IT and communications systems in use with the service desk.

A Day in the life:

    • Submit fully documented customer issues into a ticket management system
    • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
    • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
    • Understand and assist with all internal and external escalations
    • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

    • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
    • The ability to speak Spanish fluently in a professional environment
    • Excellent Spanish bilingual and English written and verbal communication skills
    • Proven ability to troubleshoot and resolve technical and procedural issues
    • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
    • Capability to establish rapport among peers and colleagues
    • Proven ability to provide superior customer service both on and off of the phone
    • Ability and willingness to work an overnight shift

What makes you awesome:

    • ITIL Incident Management understanding
    • A+ Certification

Why work at Long View:

    • Great people and culture
    • Recognition programs
$40,000 - $52,000 a yearGreat people and culture RSP Plan Comprehensive benefits package from day oneWant to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.

Create a job alert for this search

Remote Global Service Desk Analyst - Spanish Bilingual Overnight • Terrebonne, Quebec

Similar jobs

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsMontreal (administrative region), QC, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Remote Customs Analyst - Night Shift (Meat & CFIA)

Manitoulin Group of CompaniesMontreal (administrative region), QC, CA
Remote
Full-time

A customs brokerage firm in Ontario seeks a Customs Analyst responsible for verifying customs documentation and processing releases.The position involves working the midnight shift from Tuesday to ... Show more

 • Promoted

Bilingual DataOps/DevOps Analyst | Hybrid | 6-Month Contract

Direct IT Recruiting Inc.Montreal, Montreal (administrative region), CA
Temporary

A leading recruitment company in Canada is seeking a Business Operations Manager for a 6-month contract with a strong possibility of extension.The role features a hybrid work model requiring 2 days... Show more

 • Promoted

L1 Service Desk Agent Bilingual (English and French)

CollaberaMontreal
Full-time

L1 Service Desk Agent Bilingual (English and French) - Infrastructure Services.Preferably bachelor’s degree in information technology, Computer Science, or related field (preferred).Basic understan... Show more

 • Promoted

*Service Desk Agent

Recruit Action inc.Montréal, Montreal (administrative region), Canada
Full-time +1

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Bilingual technical support role in the insurance industry.Provide exceptional client assistance, trou... Show more

 • Promoted

Remote Oracle Cloud ERP & DB Expert (Bilingual)

Next VenturesMontreal (administrative region), QC, CA
Remote
Full-time

A technology consulting firm is seeking a highly experienced Oracle Cloud ERP and Database Expert for a long-term remote assignment in Canada.The role focuses on providing expert-level support acro... Show more

 • Promoted

EMEA Senior Services Engagement Leader (Remote)

GitLabMontreal (administrative region), QC, CA
Remote
Full-time

A leading DevSecOps platform company is seeking a Senior Professional Services Engagement Manager for EMEA to drive customer success through structured professional services engagements.The role re... Show more

 • Promoted

Help Desk Analyst - Senior (Remote) JP850

PathlionMontreal (administrative region), QC, CA
Remote
Full-time

The Application Help Desk Analyst role will provide front line support primarily to members of the public accessing various online systems in relation to the ministries of Education and Advanced Ed... Show more

 • Promoted

Remote Open Source Alliances Lead — Colombia (Spanish)

CanonicalMontreal (administrative region), QC, CA
Remote
Full-time

A pioneering tech firm is seeking an Open Source Enterprise Sales / Alliances professional.The role includes responsibilities like driving strategic partnerships and advancing the cloud software ec... Show more

 • Promoted

Growth Data Analyst - Remote (Europe/Canada)

JobgetherMontreal (administrative region), QC, CA
Remote
Full-time

A company seeking a Data Analyst in Canada is looking for a proactive individual to drive growth initiatives through data analysis.This role involves designing dashboards, managing data pipelines, ... Show more

 • Promoted

Bilingual Advisor Service Center Specialist - Hybrid

Fidelity CanadaMontreal (administrative region), QC, CA
Full-time

A prominent financial services firm in Montreal seeks a Bilingual Advisor Service Center Representative.The successful candidate will provide exceptional customer service to investment advisors and... Show more

 • Promoted

Senior Solutions Architect (Bilingual Required)

123 Corporatemontreal (administrative region), qc, Canada
Full-time

Step into the role of Senior Solutions Architect at People Corporation, where your bilingual skills will enhance financial service products.Leverage over 10 years of IT experience in a leading capa... Show more

 • Promoted

Bilingual Senior Analyst, Real Estate

Loblaw Companies LimitedMontreal (administrative region), QC, CA
Permanent

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our unique position as one o... Show more

 • Promoted

NRG Client Services Analyst with Bilingual Skills

nrg EnergyMontreal (administrative region), QC, CA
Full-time

Become a vital player at NRG as a Bilingual Client Services Analyst II, focusing on superior customer support for Government of Canada accounts.Improve service delivery and enhance customer relatio... Show more

 • Promoted

Bilingual Help Desk Specialist (French/English) – On-Site IT

Hire DigITalent Inc.Montreal (administrative region), QC, CA
Full-time

A leading IT support company in Montreal is seeking a Bilingual Helpdesk Support Specialist.The ideal candidate will provide top-tier technical assistance to clients in both French and English, dem... Show more

 • Promoted

Bilingual Call Center Agent - Portuguese/English

MCIMontreal (administrative region), QC, CA
Full-time

Elevate customer support as a Bilingual Call Center Agent working remotely from Canada, specializing in Portuguese and English interactions.This role is pivotal in assisting bilingual customers eff... Show more

 • Promoted

Senior Bilingual Analyst for Fraud Detection

CAA Club GroupWestmount, Montreal (administrative region), CA
Full-time

Take on a critical role as a Senior Bilingual Analyst in the Special Investigations Unit at Echelon Insurance.Focus on developing fraud detection strategies and ensuring compliance in a collaborati... Show more

 • Promoted

Analyste Bilingue, Services TI chez McCarthy Tétrault

McCarthy TétraultMontreal (administrative region), QC, CA
Full-time

McCarthy Tétrault cherche un Analyste Bilingue pour son Centre de services TI à Montréal.Ce poste implique un soutien technique avancé en français et en anglais ainsi que la gestion des systèmes au... Show more

 • Promoted

Data Center Operations Lead (24/7, Montreal) - Bilingual

Amazon Web ServicesMontreal (administrative region), QC, CA
Full-time

A global technology provider is seeking a Data Center Manager in Montreal, QC, to oversee operations and ensure service level agreements are met.The ideal candidate will manage a diverse team, prio... Show more

 • Promoted

Bid Analyst - Remote Work

BairesDevMontreal (administrative region), QC, CA
Remote
Full-time

At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our div... Show more