At BrightOrder, we power the fleets that keep the world moving.
Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale, retention and customer growth are mission-critical.
This role is not about maintaining accounts.
It’s about protecting revenue, strengthening relationships, and turning risk into opportunity.
We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter.
You will own renewals, handle cancellation calls, proactively reach out to at-risk customers, and ensure we deliver measurable value.
If you’re someone who stays calm under pressure, doesn’t avoid difficult conversations, and sees churn as a challenge to solve, this role is for you.
Retention Impact – You consistently hit renewal and retention targets
Outreach Discipline – You maintain high proactive call velocity
Save Performance – You recover cancellation requests and rebuild trust
Customer Confidence – Customers feel heard and supported
Operational Excellence – Your processes are clean and measurable
We value ownership, accountability, and clarity.
We don’t avoid hard conversations.
We solve them.
We move fast, stay organized, and support each other.
If you’re reading this and thinking, “I want responsibility and impact,” keep going.
100% Remote – Work from anywhere in Canada
Competitive salary: $65,000–$85,000 CAD
Compensation tied to renewal KPIs
Growth culture – Mentorship and internal mobility
Access to cutting-edge AI tools
Comprehensive company paid health and dental benefits
Paid vacation & personal days
If this sounds like you, don’t just apply and show us why.
Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and tough conversations.
At BrightOrder, we don’t hire passengers.
We hire builders who protect revenue and raise the bar.
Remote Customer Success - Retention & Expansion (Remote) • Calgary, Alberta
Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more
Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more
A financial services company is seeking a Remote Customer Success Specialist to provide exceptional customer support and build lasting relationships with clients.This fully remote role offers flexi... Show more
Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Show more
Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more
Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more
A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more
A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more
A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more
Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more
A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Show more
A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more
Customer Success Coordinator (Fully Remote).Customer Success Coordinator (Fully Remote).Since 1992, Rise Vision has been making digital signage easy for organizations worldwide.Trusted in over 100 ... Show more
A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more
Sunrise Media is a fast‑growing dental marketing agency that specializes in Facebook/Meta paid ads, high‑quality lead call center support, video editing, and creative production.We help dental clin... Show more
Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more
A technology-focused company is seeking an Account Manager (Customer Success Focus) to take ownership of client relationships.You will ensure the long-term success and satisfaction of clients, lead... Show more
A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Show more
Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Show more
A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more
){kind=logo}
