Product Owner- boostCX

Job Description

Job Description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Company : boostCX (A Banyan Software Portfolio Company)

Title : Product Owner- Platform (boostCX 6)

Location : Burlington, Greater Toronto Area (Hybrid)

Job Type : Full-Time

About boostCX (One of Banyan's Portfolio Company)

boostCX is a customer experience and feedback platform serving enterprise clients with complex, high-value needs. We are in the middle of a platform transformation to boostCX 6 - a modern, extensible platform that balances configurability with scale.

This role is critical to making that transformation successful.

Role Summary

We are hiring a Product Owner to own core platform capabilities within boostCX 6. This is a decision-making role, not a requirements-gathering or coordination role.

You will be accountable for prioritization, tradeoffs, and outcomes for a defined portion of our platform. You will work closely with Engineering, QA, and Product leadership to deliver value predictably and sustainably.

If you are uncomfortable making hard calls, saying no, or being accountable for outcomes, this role is not a fit.

Key Responsibilities

Product Ownership

• Own the boostCX 6 Core Platform backlog end-to-end
• Define, prioritize, and sequence work aligned to platform strategy
• Make scope, timing, and tradeoff decisions without constant escalation
• Ensure work delivered aligns to platform capabilities, not one-off solutions

Customer and Stakeholder Engagement

Delivery Partnership

Outcome Accountability

What This Role Is Not

This role exists to make product decisions and own results.

Required Capabilities :

You must demonstrate :

Experience Profile

Agile or Scrum certifications are not required and will not substitute for experience.

Success in the First 90 Days Looks Like

Reporting and Structure

Why This Role Matters

This role is central to the future of boostCX. You will shape how our platform evolves, how teams work together, and how we scale without sacrificing quality.

This is a high-impact role for someone who wants ownership, accountability, and real influence.

The expected base salary for this position is : CAD 75,000- 85,000 excluding annual bonus and equity (when applicable). Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan : Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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