Visitor Services Attendant II - INVENTORY

Visitor Services Attendant II - INVENTORY

Reference number : CAP21J

Selection process number : -CAP-CBFU-OC-

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation.

All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies.

As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

Visitor services and revenue collection at entrance gateways, information / visitor centres, campgrounds, kiosks, and on park grounds to enhance the visitor experience.

Work environment

We are currently seeking passionate and visitor-focused team members who will work with others to provide awesome opportunities to visitors at the Cape Breton Highlands National Park.

Join thousands of colleagues from across the country who do amazing things every day so that Canadians and visitors from other countries can discover the natural treasures protected and presented by Parks Canada.

If you have what it takes to make a strong connection between our special place and those visitors, please seize this opportunity to apply for the job indicated in this posting.

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

Anticipatory. This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in the Cape Breton Highlands National Park.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

A covering letter "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below).

Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information."

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training, and experience.

Experience in interacting with the public in a tourism capacity.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative ( C / C)

Knowledge of services and programs of Cape Breton Highlands National Park.

Adapts to change.

Shares our vision.

Personally connects with people.

Communicates effectively.

The following may be applied / assessed at a later date (may be needed for the job)

Experience handling cash and operating point of sales.

Knowledge of the natural and cultural history of Cape Breton Highlands National Park.

Strives for excellence.

Demonstrates integrity.

This position requires the incumbent to :

Be willing to work shift-work, and / or weekends, and / or statutory holidays and provincial holidays when required.

Be willing to wear a Parks Canada uniform when required.

Be willing to take training and update certification as required by the employer.

Be willing to work from various work locations.

Housing is provided.

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status security clearance with credit check.

Maintenance of a valid class 5 Nova Scotia Drivers License, or other provincial equivalency.

All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

Other information

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society.

We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act.

Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes.

Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid.

Please contact Shivash Samaroo, Human Resources Manager, at if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1 ) in order to determine the impact of an appointment on their pension benefit entitlements.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

Applicants must scan proof of their education and / or occupational certification by e-mail to or fax to - no later than the closing date in order to be considered in this selection process.

Faxes should include a cover page. Please indicate in your e-mail subject line or on the fax cover page : your name, process number, and position title for which you are submitting documents.

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses.

It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification.

Failing to do so could result in your application being rejected.

For tips to navigate the application process step by step, refer to the following site :

Persons are entitled to participate in the appointment process in the official language of their choice.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Human Resources Apply online Date modified : -08-09