Talent.com
TOCA Football
Customer Service AssociateTOCA Football • North Vancouver, BRITISH COLUMBIA, Canada
Customer Service Associate

Customer Service Associate

TOCA Football • North Vancouver, BRITISH COLUMBIA, Canada
30+ days ago
Job type
  • Part-time
Job description
About TOCA Soccer: At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
  • Competitive Pay & On Demand Pay
  • Part Time, Flexible Scheduling
  • Career Growth & Development
  • Employee Assistance Program
  • Active & Fit Membership
  • Benefits Hub Discount Marketplace
  • So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!
Job Highlights:
Job Title: Guest Experience Associate
Location:
Report To: General Manager
Hours Required: Candidates must be able to work evenings and weekends

Position Overview:
You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

What You’ll Be Doing: Guest Experience Hero (60%)
  • Greet like a champ, answer like a pro, and make every guest feel like an MVP
  • Handle questions, feedback, and concerns with good vibes and care
  • Jump in to fix issues quickly or tag in a teammate
  • Work together to keep things flowing and guests happy
  • Work in concessions (as needed)
Operations Guru (30%)
  • Keep the space clean, stocked, and ready for action
  • Help with scheduling, check-ins, sign-ups, and events
  • Own the front desk like it's your stage
Admin But Make It Snappy (5%)
  • Waivers, payments, reports = no big deal for you
Training + Growth (5%)
  • Learn the TOCA way and level up your game
  • Gain development to keep your career going with TOCA
TOCA Culture (100%!):
  • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
  • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
You’ll Crush This Role If You:
  • Love people and good vibes
  • Have top-tier communication skills
  • Can stay cool under pressure
  • Know your way around Google Suite & scheduling tools (on-site training)
  • Are down for evening/weekend shifts (that’s our peak time!)
  • Can lift 30+ lbs and move with energy
#twentry
Create a job alert for this search

Customer Service Associate • North Vancouver, BRITISH COLUMBIA, Canada

Similar jobs

Customer Sales Associate - Remote

AO Globe LifeVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Are you a skilled communicator who enjoys guiding clients toward solutions while providing excellent support? We're seeking motivated individuals to join our remote team.This role blends client‑foc... Show more

 • Promoted

Customer Sales Associate

Distinct VancouverVancouver
Full-time

If you’re the type of person who builds rapport easily, enjoys being on the move, and prefers real conversations over screens, this role offers a strong starting point in sales.Distinct Vancouver i... Show more

 • Promoted

POP MART Customer Engagement Associate

POP MARTRichmond, Metro Vancouver Regional District, CA
Full-time

Become a Customer Engagement Associate at POP MART! Your knowledge of designer toys will empower customers' shopping adventures while ensuring a fun and friendly store atmosphere.In the Customer En... Show more

 • Promoted

Kitchen Service Associate

T & T SupermarketRichmond, Metro Vancouver Regional District, CA
Full-time

Reporting to the Kitchen Department Head, this position will fry, cut, pack, weigh, label and prepare various Kitchen (BBQ, Hot Foods, Dim Sum, Sushi and/or others) products in advance for customer... Show more

 • Promoted

Bilingual Customer Support Associate

BET99Vancouver, Metro Vancouver Regional District, CA
Full-time

BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Show more

 • Promoted

Customer Experience Associate

TD BankDelta, Metro Vancouver Regional District, CA
Part-time

Customer Experience AssociateApplyremote type: On Sitelocations: Delta, British Columbiatime type: Part timeposted on: Posted Yesterdaytime left to apply: End Date: July 31, 2026 (30+ day... Show more

 • Promoted

Customer-Focused Client Relations Associate

convertiqq-caVancouver, Metro Vancouver Regional District, CA
Full-time

Become a Client Relations Associate, where you’ll champion positive customer experiences through engaging interactions.This role is tailored for those passionate about building relationships and en... Show more

 • Promoted

Customer Experience Associate

JobPath Partners LLCRichmond, Metro Vancouver Regional District, CA
Full-time

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer ... Show more

 • Promoted

Sales Associate in Wireless Industry

GLENTEL INCVancouver, Metro Vancouver Regional District, CA
Full-time

Step into the wireless industry as a Sales Associate with WIRELESSWAVE and deliver unparalleled customer experiences.Be a part of a forward-thinking team focused on growth and inclusivity.At WIRELE... Show more

 • Promoted

EMCO Customer Service and Sales Associate

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire ProtectionNorth Vancouver, Metro Vancouver Regional District, CA
Full-time

Step into a career as a Customer Service and Sales Associate at EMCO Corporation.Focus on providing top-notch service to customers visiting our Profit Centre counters.This role is suited for indivi... Show more

 • Promoted

Remote Customer Service Associate — Flexible Hours & Growth

srecruitingVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A recruitment agency is seeking enthusiastic individuals for a remote Entry Level Customer Service position.This role involves managing client calls, scheduling appointments, and advising on produc... Show more

 • Promoted

Dulux Paints Customer-Focused Sales Associate

The Pittsburgh Paints CompanySurrey, Metro Vancouver Regional District, CA
Full-time

Step into a rewarding role at Dulux Paints as a Customer-Focused Sales Associate.Provide expert assistance in product selection and keep the store impeccably organized.The Full-Time Store Sales Ass... Show more

 • Promoted

White Cap Service Associate Role

White Cap Canada Inc.Surrey, Metro Vancouver Regional District, CA
Full-time

Step into the White Cap family as a Service Associate, committed to providing exceptional customer service and fostering trust.Engage in diverse tasks that support client satisfaction and efficienc... Show more

 • Promoted

Fandom Retail Sales Associate - Elevate Customer Experience

Hot TopicSurrey, Metro Vancouver Regional District, CA
Full-time

Hot Topic is looking for a passionate Sales Associate to join their team in Surrey, British Columbia.As a Sales Associate, you will be responsible for providing exceptional customer service and enh... Show more

 • Promoted

Customer Service Associate: Remote Role Supporting Families

American Income Life Insurance CompanyVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

Step into a remote role where your customer service skills make a difference in the lives of working families.Join a trusted organization with over 65 years of experience in providing support.As a ... Show more

 • Promoted

Customer-Focused Sales Associate Position

Foot Locker, Inc.Surrey, Metro Vancouver Regional District, CA
Full-time

Exciting opportunity as a Customer-Focused Sales Associate in the athletic retail sector! Share your sneaker passion while providing exceptional service.You’ll lead customer interactions by underst... Show more

 • Promoted

Senior Associate Client Service Vancouver

Wylie-Crump LimitedVancouver, Metro Vancouver Regional District, CA
Full-time

Elevate client relationships with Wylie-Crump as a Senior Associate in Vancouver, specializing in commercial insurance for construction and renewable energy sectors.Drive client success while manag... Show more

 • Promoted

Luxury Retail Sales Associate: Elevate Customer Experiences

LongchampVancouver, Metro Vancouver Regional District, CA
Full-time

Elevate the customer's journey as a Sales Associate in luxury retail.Your primary responsibility is to provide exceptional sales support while fostering a sophisticated shopping atmosphere.In this ... Show more

 • Promoted

Airline Customer Experience Associate

Flying SeekersRichmond, Metro Vancouver Regional District, CA
Full-time

Become an Airline Customer Experience Associate with Air Canada, focusing on ensuring customer satisfaction and flight readiness.Your role is crucial for smooth airport operations.In this vital pos... Show more

 • Promoted

Customer-Focused Sales Associate

WIRELESSWAVE / WAVE SANS FILNorth Vancouver, Metro Vancouver Regional District, CA
Full-time

Become a Customer-Focused Sales Associate at WIRELESSWAVE and drive sales while helping customers find perfect solutions! Enjoy uncapped commissions and a welcoming team culture.In the role of Sale... Show more