Description
Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!Position Summary:This position reports to the Supervisor, National Operations Support Centre (NOSC).The team leader, NOSC is responsible for providing quality and efficient customer service to customers through the daily management of a team of Customer Service Representatives (CER’s) to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving. The Team Leader will be a hands-on leader and will ensure that correct procedures are followed and routinely give directions to CER’s on what to do and how to improve.Responsibilities:
Qualifications:
Availability:Our Contact Centre is a 24/7/365-day operation.We will be looking for someone who has the ability to work day time or afternoon shifts and from time to time a weekend shifts on a rotational basis.Why work at Ainsworth (a GDI company)?Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacationRewards: Service milestones and peer recognition plus Employee Discounts and IncentivesFlexibility: Hybrid working models, where applicableDiversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
Team Leader, Contact Centre services • Surrey, British Columbia
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