Duration : 12 months contract
Job Description :
The position is for a level 3 voice engineer, Cisco CUCM, Unity and UCCx is a must, working knowledge with Oracle session border controller and Oracle Enterprise Communication Broke is an advantage.
Responsibilities :
- Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express
- Active participation in the upgrade of the above-mentioned systems to version 14.1, incl. planning, upgrading and testing before August 2024
- Actively participating in the planning for upgrading to version 15 for the above systems.
- Level 3 troubleshooting of those systems
- Working with the vendor Cisco in case of issues
- Documenting and / or updating documentation of the above
- Cisco video server configuration / maintenance (VCS and Expressway)
Experience :
- Strong team player
- Strong communication and documentation skills
- At least 5 years’ experience as a level 3 engineer in the above-mentioned products
- Can work independently.
Skills :
- Indepth knowledge of Cisco Voice infrastructure, incl. Voice Gateways
- Indepth knowledge of Cisco Callmanager, esp. version 12 and above
- Good working knowledge of Unity and UCCx
- Working knowledge of Oracle SBC and ECB preferable
- Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints
Education :
BA / BS degree, and / or equivalent work experience
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details : Name : Sapna
Name : Sapna
Email : [email protected]
Internal Id : 24-12767
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