Account Manager - Toronto

Account Manager

Reports To

Director of Sales

Summary

The Account Manager, under the direction of the Director of Sales, is primarily responsible for cultivating and overseeing existing client accounts and relationships in a manner which align with the companies mission, values and overall strategy.

The Account Manager will My awork with staff from various departments to increase sales opportunities, execute projects and maximize revenue.

He / she will manage existing clients to ensure ongoing satisfaction and retain business, and will see to it that all projects are carried out to the full degree.

The Account Manager must be a dynamic, organized, motivated individual, capable of managing accounts while also managing and executing projects.

Core Competencies

• Adaptability
• Communication
• Organization
• Decision Making
• Negotiation
• Networking and Relationship Building
• Problem Solving
• Results Oriented
• Strategic Thinking
• Self-Motivation
• Multi-tasking
• Teamwork

Job Duties

• Build key customer relationships with existing clients
• Convert relationships into opportunities through a strong nurturing and relationship building process
• Work with staff from various departments to increase sales opportunities and maximize revenue
• Manage existing clients to ensure ongoing satisfaction and retain business
• Handle client objections by clarifying information, emphasizing benefits, and working through differences to a positive conclusion
• Predict clients’ future needs and devise strategies and action plans to meet those needs
• Liaise with senior management in order to determine organizational strategy and initiatives
• Stay up-to-date on the company’s current product and service offerings
• Work with Designers and Project Managers to meet customer needs
• Consult with and present to senior management on business trends in order to develop new services, products, and distribution channels
• Track and record activity on accounts and help to close deals and meet targets
• Submit weekly progress reports, ensuring accuracy of data
• Other duties as assigned

Requirements

• Minimum of three (3) years of account management experience in a related industry
• Postsecondary degree or diploma in business, marketing, economics, or a related field
• Proven understanding of the industry and area of service
• Excellent organizational, strategic, planning, and implementation skills
• Ability to create realistic schedules and meet deadlines under stress and interruptions
• High level of critical and logical thinking, analysis, and reasoning to identify underlying principles, reasons, and facts
• Strong analytical and research skills
• Excellent interpersonal, communication, and relationship management skills
• Excellent attention to detail and a high degree of accuracy
• High level of integrity, confidentially, and accountability
• Ability to respond appropriately in high-pressure situations with a calm and steady demeanor
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

Work Conditions

• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Ability to attend and conduct presentations
• Travel may be required
6 days ago