ServiceNow CSM Technical Lead / Developerfreelance.ca • Calgary, Canada
ServiceNow CSM Technical Lead / Developer
freelance.ca • Calgary, Canada
8 days ago
Job type
- Full-time
Job descriptionConcevoir, configurer et implémenter des solutions ServiceNow CSM selon les besoins d’affaires Assurer le leadership technique et la qualité des livrables Développer et personnaliser les composantes CSM : Case Management, Accounts & Contacts, Entitlements, SLAs, Contract Management Configurer Customer Portal / Service Portal (widgets) Implémenter Playbooks CSM, Agent Workspace et Guided Decisions Configurer formulaires, workflows, business rules, client scripts, UI policies, UI actions et notifications Intégrer ServiceNow CSM avec d’autres modules (ITSM, FSM, HRSD) et systèmes externes (Salesforce, SAP, CRM tiers) Développer des intégrations via APIs REST / SOAP et webhooks Travailler dans un environnement Agile (ServiceNow Agile 2.0) 5+ ans d’expérience ServiceNow, dont 2+ ans en rôle de leadership technique Excellente compréhension de l’architecture et des capacités de la plateforme ServiceNow Solide expertise en scripting (JavaScript, GlideScript, Flow Designer) Expérience confirmée en intégrations et développement CSM Certifications requises : ServiceNow CSM JavaScript / GlideScript Flow Designer REST / SOAP APIs Service Portal / Customer Portal ITSM / FSM / HRSD integrations Agile / ServiceNow Agile 2.0
Job title / Titre du poste
ServiceNow CSM Technical Lead / Developer
Key information / Informations clés
- Région : Calgary, AB
- Type de poste : Contrat (6 mois + forte possibilité de prolongation)
- Mode de travail : Sur site
- Industrie : Informatique et mathématiques
Summary / Résumé
Mandat de leadership technique et de développement ServiceNow axé sur Customer Service Management (CSM). Le rôle combine conception, configuration et implémentation de solutions CSM à grande échelle, avec une forte collaboration entre équipes d’affaires, architectes et équipes techniques, dans un contexte Agile et multi-années.
Responsibilities / Responsabilités
Requirements / Profil recherché
– ServiceNow Certified System Administrator (CSA)
– ServiceNow Certified Application Developer
– ServiceNow Certified Implementation Specialist – CSM
Technical skills / Compétences techniques
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