Responsibilities
- Elicits, reviews, analyzes, and validates system and user needs.
- Documents stakeholder, solution, and transition requirements and participates in gaining signoff.
- Coordinates and facilitates workshops for subject matter experts in system configuration.
- Supports effective identification, assessment, and prioritization of business problems and identifies solution, enhancements and recommendations for improvements.
- Supports end users, troubleshoot issues, and streamlines service delivery.
- Develops and delivers stakeholder communication.
- Works in an Agile fashion, delivering projects according to accepted Agile methods as directed by the Department Manager.
- Adheres to PCL’s solution delivery framework (SDF).
- Develops user acceptance testing results, tracks issues, report statuses and gains signoff.
- Develops and maintains strong, customer-focused relationships with all stakeholders.
- Values and models the solution provider and profitability culture.
- Other duties as required.
Qualifications
- Postsecondary degree or diploma in information management, information technology, business administration, computing science or a related discipline.
- 3 years of progressive experience in a related field.
- Experience in UI / UX design creating user interfaces to support business application requirements. Proficiency in design tools such as Figma is highly preferred.
- Effective verbal or written communication skills with the ability to communicate complex ideas and concepts clearly and concisely.
- Ability to think logically and analytically, and to constructively express ideas and concepts.
- Organizational and time management skills with the ability to multi-task and prioritize own work.
- Ability to work to tight deadlines and within constraints.
- Ability to work independently and in a team by collaborating to solve problems.
- Strong ability to work effectively and collaboratively with employees at all levels and areas within the organization.
- Ability to independently conduct effective meetings and give presentations in support of various projects and deliverables.
- Demonstrated ability to assess impacts, make recommendations and integrate changes.
- Knowledge and practical experience with intermediate software implementations, software development lifecycle methodologies, and organizational change management.
- Demonstrated ability to understand and interpret stakeholder needs and make recommendations that support the project / solution and company-wide objectives.
- Ability to develop and maintain effective stakeholder relationships.
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