Sr. Manager, Operations
Must have experience : Minimum 5 years’ multi-unit leadership experience with retail QSR brands (i.e. Tim Hortons, Starbucks, Second Cup, Subway)
Now, if you were to come on board as a Sr. Manager of Operations , we’d ask you to do the following for us :
- You will be expected to consistently exceed assigned LFL sales targets, and, create and drive compelling sales-building initiatives, through the effective execution and management :
- Driving average cheque increases
- Accelerating transaction growth
- Creation and communication of impactful upselling programs
- Exceeding execution standards with a focus on speed of service improvements, while maintaining brand standards
- You will ensure financial performance optimization of franchised portfolio by :
- Working closely with franchise partners to leverage brand sales building initiatives, while tailoring for the specific environments in which we operate
- Obtaining required approvals for new development from franchise partners
- Communicating price adjustments to units to ensure system-wide compliance
- Completing audit evaluations of the external branded concepts, both independently and in partnership with franchise partners
- Working with internal stakeholders and brand representatives to achieve operational excellence at all levels
- Measuring performance to ensure brands are operating at or above benchmarked KPIs
- Compiling and communicating timely performance summaries to internal stakeholders
- Managing and acting upon guest comments to ensure guest retention
Think you have what it takes to be our Sr. Manager of Operations ,? We’re committed to hiring the best talent for the role.
Here’s how we’ll know you are the best fit :
- Post-secondary degree or diploma in Business / Marketing
- Minimum 5 years’ multi-unit leadership experience with retail QSR brands (i.e. Tim Hortons, Starbucks, Second Cup, Subway)
- Track record of success with retail brand execution and a history of driving sales in a branded environment
- Strong financial acumen (P&L and day-part analysis)
- Solid multi-tasking and time-management skills
- Strong organizational skills
- Excellent communication skills (oral and written)
- Ability to travel 50% (GTA and province)
- Strong Microsoft Excel and PowerPoint skills
- Understanding of new development process, and experience bringing new sites from investigation and proof of concept through to opening, also preferred
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