Property Services Administrator

Overview

Detailed Job Description This is a unique opportunityto join an innovative not-for-profit organization that is committed to working with clients, staff, and the community through continuous learning, creativity, and collaboration.

Detailed Job Description This is a unique opportunityto join an innovative not-for-profit organization that is committed to working with clients, staff, and the community through continuous learning, creativity, and collaboration.

Cool Aid has been operating since 1968. With nearly 400 employees we operate sixteen supportive and affordable housing sites, three shelters, downtown health and dental clinics, and a strong complement of support and outreach services.

Reporting to the Manager of Property Services, the Property Services Administrator works within a multi-disciplinary team, supporting new, existing, and prospective tenants and program participants to obtain and retain housing. This role is responsible for administering all departmental functions, including but not limited to client intakes, rent collection and receivables, terminations, unit turnover and vacancy management, scheduling move-ins and move-outs, and other related support functions. All responsibilities are carried out with a strong focus on delivering positive client experience.

A narrow selection of the larger scope and responsibilities for this position are as follows :

• Complete move-in and move-out documentation, including income verification and rent calculations.
• Collaborate with departments to support tenant retention and minimize evictions.
• Serve as the primary contact for new and prospective tenants (in-person, phone, email).
• Manage rental payments, arrears, payment plans, chargebacks, and security deposit, while coordinating with the Finance team for accuracy.
• Respond to field housing-related complaints and inquiries.
• Maintain accurate housing records both hardcopy and electronic formats, including software systems, databases.
• Prepare correspondence such as renewal requirements, caution notices, and eviction notices.
• Assist with preparing documentation for Residential Tenancy Branch (RTB) hearings.
• Handle fieldwork tasks, such as delivering correspondence and collecting payments.

Qualifications

Education

Experience

Requirements

Job Information

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