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Description
:Can you bring your charming self to work and make customer interactionsdelightfulone? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? Ifsothen,take the next step to your future today and apply for the position ofa CustomerExperience Associate. We are expecting an all-around champion who can understand customer needs andadvisebest suited banking solutions for a positive customer experience.
In this role, you will:
Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
Understand anddeterminecustomer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
Achieve assigned goals and businessobjectivesby promoting banking solutions and completing business processes ina timelyandaccuratemanner
Connect personally with customers toadvisethem appropriately and clearly on banking solutions and processes
Help build a positive,diverseandequitablework environment by promoting team effectiveness as well asparticipatingin personal performance development
Assistthe team by respecting coworkers, staying dedicated, and keeping everyoneup-to-dateon the status of routine activities
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Job Requirements:
High School diploma and/or 1+ years of relevant experience
Undergraduatedegree or equivalent is an asset.
Strong administration, organizational,planningand time management skills to work in a fast-paced environment.
Hands on knowledge of using MS Office (Word, Excel, and Outlook) andinternet.
A go-getterwho can exercise initiative and beaccurateand detail oriented to handle several tasks and changing priorities.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
#LI-Diversity
Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards PackageCustomer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis for future opportunities in Brampton • Brampton, Ontario
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