Service Planner Power Systems Shop

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Are you a strategic thinker with a passion for customer service and technical excellence

As a Service Planner youll be a key member of Finnings Service Operations team responsible for managing complex repair and rebuild projects from intake to completion. Youll develop repair scopes create accurate quotes and collaborate with service teams to ensure timely high-quality delivery.

If you thrive in a fast-paced environment and enjoy building strong customer relationships while driving operational success we want to hear from you!

Job Description :

Manage intake scope development quoting and communication throughout the repair lifecycle. Ensure customer satisfaction through consistent updates and post-repair follow-up.

Develop accurate estimates and quotes based on machine history warranty status service letters and customer requirements.

Create detailed work breakdown structures define tasks and resource needs and manage timelines and deliverables.

Collaborate with service supervisors and technicians to ensure scope alignment participate in pre / mid / post job meetings and track progress.

Assess technical justification for warranty and goodwill claims and align with account teams on commercial considerations.

Identify lessons learned and improvement opportunities and apply project management best practices to drive efficiency and quality.

Work closely with Product Support Equipment Sales and Administrative teams to ensure seamless service delivery.

Complete all required documentation for service requests work order transitions and customer support operations.

Track and communicate the financial health of ongoing service jobs ensuring transparency and solution-oriented updates.

Collaborate across Finnings regional network to manage component movement scope validation and progress tracking.

Qualifications :

2 years of experience in technical service parts warranty or repair preferably with Caterpillar equipment and engines.

Strong customer relationship management skills with a service-oriented mindset and ability to manage complex customer interactions.

Mechanical aptitude and technical knowledge of Finning and CAT product lines repair processes and warranty systems is an asset.

Project management experience including planning execution and close-out phases; PMP certification or relevant Blue Seal certification is a strong asset.

Financial acumen with the ability to manage estimating accuracy bid variance and job profitability.

Excellent communication and collaboration skills with the ability to work cross-functionally and influence stakeholders.

High proficiency in Microsoft Office Salesforce and other relevant software platforms.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Key Skills

GIS,JAWS,Military Experience,Business Management,Emergency Management,Joint Operations,Production Planning,Relationship Management,Strategic Planning,ERP Systems,Exercise Planning,MRP

Employment Type : Full-Time

Experience : years

Vacancy : 1