Indigenous Support Worker

Job Description

Job Description

Position Title : Indigenous Support Worker

Competition : 24-079

Reports to : Assistant Manager of Community Services

Union : BCGEU

Compensation : $27.39-$29.69 / hour

Schedule : 8 : 30am-4 : 30pm, Monday-Friday (70 hours bi-weekly)

Status : Full time, Regular

Posting Closing Date : February 20, 2026 at 4pm

Organizational Focus

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives

This position provides comprehensive case management services for Indigenous clients & residents who require temporary and on-going support by :

• Assessing individuals and families identified by Resident Services or Community Services, to provide culturally appropriate supports and referrals to other community agencies where necessary;
• Working collaboratively with Resident Services and the Associate Director of Resident Services to address issues negatively impacting tenancies;
• Working collaboratively with Outreach staff and the Manager of Community Services to support efforts to house clients living rough and in shelters;
• Assisting residents and clients in accessing services to meet their basic needs, such as income assistance, housing, food programs, treatment / recovery programs, education, medical care, and mental health services; and
• Developing and managing client case plans to promote long-term wellness and housing stability;

As a requirement of the position involves working closely with indigenous clients and residents, preference will be given to qualified candidates who have lived indigenous experience.

Key Responsibilities

1. Using a strength-based client centered approach, provide comprehensive temporary and ongoing case development and management services to promote access to housing / long-term housing stability, including :

2. Collaborate with Resident Services, Community Services and other agencies to support identified individuals and families, address ongoing challenges, assess family safety and maintain / access housing, including :

3. Establish and manage successful relationships to advocate on behalf of clients’ to support access to appropriate housing and long-term housing stability, including :

4. Maintain case files and perform a variety of other functions to support the successful delivery of Support Services Programming, including :

5. Provide guidance to team members of different departments from time to time regarding matters related to Indigenous residents / clients to assist in fostering culturally sensitive approaches across the organization;

6. Perform related duties, tasks and projects as required.

Requirements

Note : An equivalent combination of education and experience may be considered. Qualified candidates who have lived indigenous experience will be given preference when filling this role.

Education :

Experience :

Knowledge, Skills and Abilities :

Additional Criteria for Role

Behavioural Competencies Assigned to the Role

Core Competencies

Caring : Intermediate

Creative : Intermediate

Responsible : Intermediate

Role-Specific Competencies

Relationship Building : Intermediate

Self-Management : Advanced

Decision Making : Intermediate

Benefits

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability. Although all qualified candidates from all walks of life and backgrounds will be considered for this position, preference will be given to candidates with lived Indigenous experience in accordance with Section 41 of the BC Human Rights Code.”