Service Centre Analyst

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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of Lives filled with possibilities in welcoming communities.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role :

As a Service Centre Analyst at CLBC, you will work as part of a team to operate the daily activities of the CLBC Service Centre and provide front-line information technology support and problem resolution services (tier 1 and escalation to tier 2) in a centralized multi-platform support environment.

Responsibilities include :

• Provides front-line information technology support, troubleshooting, and problem resolution services.
• Identifies, analyzes, and diagnoses specific problems for a variety of technologies and application platforms.
• Records, tracks and communicates incidents, service requests and escalates to management as required (as per incident management process).
• Performs user provisioning and deprovisioning in a variety of CLBC LOB applications, and core government systems.
• Understands and utilizes the principles of ITIL in resolving user issues related to applications and websites as well as hardware, software, and network issues.
• Monitors and meets targets as identified in service level agreements including areas such as response time, performance measurements, hours of operation, etc.
• Communicates with user community regarding systems availability outages, procedural changes, change management concerns, technology related updates and upgrades.

Qualifications :

A Bachelor's degree in information technology (IT), computer science or business related discipline plus one year related experience;

OR a diploma plus two years related experience; OR an equivalent combination of education, experience and training.

Knowledge of current and emerging technologies (e.g network, software, CLBC applications and core government systems), development life cycle, and testing methodologies.

Benefits : You will receive a comprehensive benefits package :

• Extended health and dental
• BC Public Service Pension plan
• Generous vacation and special leave to help you achieve work / life balance
• Flex days / modified work week
• Paid parental / adoption leave
• Life insurance, salary protection for sick days, and if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program, and a health and wellness incentive program.
• Professional development programs provide continuous learning and the opportunity for professional development and skill-building

Hybrid Work This role will require working onsite during the 6-month probation period. After passing the 6-month probationary period, working 2 to 3 days onsite will be required.

Additional Info : Team : IT Services

Team : IT Services

Term / Status : Regular / Full time

Classification / Salary : Info Systems R18 / Starts at $62,255 annually plus a 3.3% temporary market adjustment

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date : Until Filled

Apply now! To be considered, please submit an application online . Applications received by other means will not be considered.

Successful applicants are subject to a Criminal Record Check.

Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at .

CLBC encourages applications from all equity-seeking groups.