Operations Program Advisor

We are seeking applications from yourtown team members with suitable experience to join our Employment Services Operations Team in Milton / South East Brisbane / Hybrid as an Operations Program Advisor .

Our Operations Program Advisor plays a key role in the success of our impactful Employment Services including the new Inclusive Employment Australia program and the existing Transition to Work program. Youll enjoy working within an established high-performing team to deliver high-quality compliant and outcomes-focused employment services that empower young people to thrive.

Your expertise will support frontline teams through insightful advice performance analysis coaching and ensuring our programs not only meet but exceed contractual obligations and performance benchmarks.

This role will include :

Contract management compliance and quality assurance processes to ensure operational integrity across the IEA and TtW teams

Use data and reporting tools to understand how programmes are performing spot trends and support our frontline teams to hit their targets and improve outcomes.

Share ideas and help create resources that support excellent service delivery and build team capability.

Identify updates to contractual documents procedures or systems make the necessary process changes and guide staff through whats new.

Manage feedback processes with a strong focus on customer service continuous improvement across our programs and effective collaboration with stakeholders.

Assist with quality assurance activities and improvement initiatives to drive operational excellence.

To be considered for this opportunity you will have :

An understanding of government fee for service and grant-based contracts.

Strong technical skills with data reporting tools and high-level skills in Microsoft Office (especially Excel)

Knowledge of Disability Employment Services (DES) contracts is a bonus.

Strong communication skills both written and verbal with the ability to produce clear professional documents.

Confidence working with people at all levels including government representatives and internal teams.

Ability to identify key issues and help shape program responses that meet or exceed contract targets.

Please submit Expressions of Interest (including copy of resume / CV) online via our intranet Internal Vacancies Page or click on this link : Internal Vacancies by 5.00pm Monday 22 December 2025.

Contact : Lily Welch Talent Acquisition Specialist

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.

yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.

Required Experience :

Unclear Seniority

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1