Technical Assessment Specialist

We are currently looking for Technical Assessment Specialist to join our WBI Home Warranty team in our Surrey office. This is a hybrid role (Report Writing and Team Collaboration in office in Surrey, BC and Technical Assessments completed throughout the Vancouver, Lower Mainland and Fraser Valley Areas, as well as some travel throughout BC and Alberta as required). In this role, you will be responsible for investigating and assessing submitted defects in new homes to determine the home warranty coverage provided under the policy, while serving as a liaison between the claims department and claims handlers, and the builder or developer. The position ensures that all claimed items are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long‑term relationships with our clients. At WBI, our people are our strength — their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service.

We Care. We Help

Duties & Responsibilities

Duties and responsibilities include, but are not limited to, the following :

• Perform technical assessments on new homes to determine if defects are warrantable under the new home warranty acts and regulations.
• Prepare and complete professional reports on items viewed during technical assessments to assist with bringing closure to disputed and / or claimed items.
• Provide technical opinions for claims handlers.
• Manage files to ensure that claims are assessed in a timely and strategic manner.
• Build and maintain relationships with Builder members.
• Attend various industry functions to stay current with industry developments and strengthen relationships with Builder members.
• Engage external professionals, as needed, to support coverage determinations.
• Review engineering reports and technical assessments relevant to claim files.
• Coordinate with third‑party contractors to scope, estimate, and manage necessary repairs.
• Proactively manage and maintain organized, timely, and accurate records
• Maintain open communication with the Claims and Inspections Departments to support strong risk management practices.
• Participate in work‑related functions and industry events.
• Maintain required insurance licensing in accordance with regulatory standards.

Qualifications

Education, Knowledge & Experience

Skills

Compensation

What We Offer

Salary Range : CA$65,000.00 To CA$80,000.00 Annually.

We encourage applications from all qualified candidates.

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