Service Design Business Analyst

Overview

Competition : LA252678

Position Type : Regular Full-Time

Competition Close Date : Wednesday, February 4, 2026 at 12 : 00pm (noon) PT

Salary Range : $89,435.33 - $109,067.47 per annum. Placement within the range is typically between the minimum and midpoint and based on qualifications and experience, subject matter expertise, and internal equity, with consideration for how the candidate is developing, meets, or exceeds the role’s requirements.

Job Description : JOB DESCRIPTION PDF

Job Summary

Employees of the Legislative Assembly of British Columbia (Assembly) provide professional non-partisan services to support the democratic institution of Parliament and its members through procedural advice, administrative support and information services. The Assembly is an autonomous employer, separate from the administrative framework of B.C. government ministries and agencies.

The Client Services department is seeking an innovative, collaborative, and analytical individual for the regular full-time position of Service Design Business Analyst.

Reporting to the Director, Client Services, the Service Design Business Analyst (Analyst) plays a critical role in the design, mapping, and implementation of business transformation solutions to improve service delivery to MLAs, constituency office staff and caucus staff. The Analyst plays a key role in transforming and supporting a centralized client service model. With strong skills in process design, data analysis, and cross-functional collaboration, the Analyst ensures service delivery is streamlined, responsive, and aligned with organizational goals.

Qualifications

Applicants must be / have :

• Post-secondary education in a related field, with at least five years of experience in a complex service-oriented environment, or an equivalent combination of education and experience. Relevant experience may include :
• Business needs identification and assessment, process and systems integration, and cross functional process development and mapping.
• Applying service design, human centered design, design thinking, journey mapping, data analytics, service blueprints, and user research to support service initiatives.
• Leading initiatives and supporting teams using recognized project and organizational change management (OCM) approaches.
• Developing and delivering compelling business charters, reports and presentations.
• Facilitating and building consensus for problem solving and establishing effective operations and services.

Preference may be given to candidates with the following :

Please refer to the job description for a full list of duties and qualifications.

What We Offer

For more information about our organization, go to https : / / www.leg.bc.ca / about / careers / working-here

Note

The Legislative Assembly of British Columbia is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. We encourage applications from members of communities that are disadvantaged on any grounds under the British Columbia Human Rights Code, including Indigenous Peoples, people of color, people of all genders and sexualities and people with disabilities.

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment, and selection processes. Applicants requiring reasonable accommodation at any point in the application or interview process, please contact human.resources@leg.bc.ca.

The Legislative Assembly Administration is a non-partisan workforce where political neutrality and impartiality is paramount. Employees must perform their duties in a non-partisan manner and manage their private affairs in a way that does not compromise or raise doubt about their ability to perform their job duties in a neutral and impartial way.

We would like to thank everyone in advance for applying as only those shortlisted will be contacted. An eligibility list may be established and / or auxiliary positions may be considered for future conversion to regular status. Lesser qualified applicants may be under-implemented or appointed at a lower classification. A Criminal Record Check (CRC) will be required as a condition of employment. An Education Verification Check may also be required.

All positions at the Legislative Assembly require applicants to be at least 16 years old and eligible to work in Canada.

The Legislative Assembly of British Columbia values diversity and is an equal opportunity employer.

Human Resources

Legislative Assembly of British Columbia

E-mail : careers@leg.bc.ca

Telephone : 250-387-5532 | Web : www.leg.bc.ca

For inquiries please visit our FAQ page or contact us.

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