Supervisor, Client Service

Responsible for providing leadership direction and training to Sample Management personnel supporting sample receipt preparation handling storage and internal distribution within an ISO 17025-accredited analytical laboratory. Facilitates employee conformance to Good Laboratory Practices chain-of-custody requirements and all applicable SOPs. Ensures compliance with client regulatory and contractual requirements including CFIA programs and communicates requirements effectively to laboratory personnel and cross-functional teams.

JOB FUNCTIONS

• Oversees all Sample Management activities including sample receipt preparation labeling storage sub-sampling and internal distribution
• Performs Sample Management functions as required to support operational needs during high-volume or time-sensitive periods
• Responsible for interviewing hiring onboarding and training Sample Receiving and Sample Prep personnel
• Ensures accurate and timely sample login in LIMS including correct test selection prioritization and regulatory tagging
• Monitors sample flow turnaround time and backlog to identify and resolve operational bottlenecks
• Ensures sample integrity traceability temperature control and chain-of-custody throughout the sample lifecycle
• Interfaces with Client Services to support client requirements and resolve sample-related issues
• Provides feedback to direct reports conducts employee performance reviews and provides ongoing coaching and development
• Schedules personnel to ensure adequate coverage and efficient operations during routine and peak workload periods
• Communicates operational updates procedural changes and priorities to the Sample Management team
• Identifies quality-related issues and initiates timely investigation corrective actions and follow-up
• Ensures the Quality Management System is maintained in accordance with ISO 17025 standards and internal procedures
• Supports internal and external audits related to sample management activities

LEADERSHIP / SUPERVISORY RESPONSIBILITIES

SALARY RANGE $62000 $80000 CAD

Qualifications :

EDUCATION AND EXPERIENCE

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and / or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work : No

Employment Type : Full-time

Key Skills

Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician

Experience : years

Vacancy : 1