Service AdvisorPeterbilt Pacific • Terrace, Regional District of Kitimat-Stikine, CA
Service Advisor
Peterbilt Pacific • Terrace, Regional District of Kitimat-Stikine, CA
30+ days ago
Job type
- Full-time
Job descriptionAcquire and maintain customer and vehicle information Consult vehicle file for outstanding recalls or warranty repairs Obtain credit approval if necessary Open repair orders and enter job descriptions Coordinate new and used truck department requirements Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements Receive service department phone calls and direct to appropriate person as required Follow-up with customers about service repairs done and additional items found in need of repair Maintain MVI decals and paperwork Give out purchase order numbers Keep the service and warranty departments filing current Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required Other duties and projects as assigned Provide excellent customer service and maintain customer relationships Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors Review warranty RO’s according to warrantability Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out Forward all warrantable work orders to the Centralized Warranty Department for processing Process approved / denied warranty claims accordingly Deal with warranty related customer inquiries in person and on the phone Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure Taking and resolving customer complaints by phone and in person Notify customers of safety recalls, product support programs and warranty repairs outstanding Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced Previous experience as a Service Advisor Grade 12 or GED required In-depth knowledge of heavy‑duty truck repairs Excellent written and verbal communication skills Strong personal organizational skills as they relate to workload, time management and setting priorities Effective problem solving and negotiating skills $50000 - $72 000 annually + Variable Compensation
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.
At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
- Extended Health & Dental Benefits
- Premiums Paid by Employer
- Paid Training
- Long term job security
- Employee AssistanceProgram
Responsibilities
WARRANTY DUTIES
Qualifications
Compensation Rate
#J-18808-Ljbffr
Create a job alert for this search
Service Advisor • Terrace, Regional District of Kitimat-Stikine, CA
Similar jobs
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
Permanent Full-time and permanent part-time.Various shifts available (Days, Evenings, and Weekends).The McMurray Group is a franchise company with more than 45 A&W restaurants extending across ...Show more
Join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers.Part of Wesgroup Equipment, Williams Machinery has proudly supported BC indust...Show more
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.At Peterbilt Pacific, ...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
We are seeking a skilled and dedicated Urologist to join the Northwest regional surgical services team based in Terrace, BC.
This unique opportunity offers (minimum) 1 day per week in the OR and cys...Show more
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta...Show more
Under the direction of the Director of Development Services and supervision of the Bylaw Compliance Officers, performs a variety of duties related to promoting community safety in the downtown and ...Show more Join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers.Part of Wesgroup Equipment, Williams Machinery has proudly supported BC indust...Show more This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more The Service Technician is responsible for inspecting, diagnosing, repairing and servicing mechanical and electrical systems and components of commercial transport trucks.
At Peterbilt Pacific, we ai...Show more This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more Join our vibrant medical community of family physicians, contributing their unique expertise.The team collaborates to provide comprehensive care in areas including low-risk obstetrics, emergency me...Show more This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more Be among the first 25 applicants.The department of Obstetrics and Gynecology at Mills Memorial Hospital is inviting applicants for a full time Obstetrics and Gynecology position.The selected candid...Show more We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
Benefits Advisor - Work From Home (69k+ per year)
HMG Careers • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 4 days ago • Promoted
Kitchen Crew
A&W Restaurants • Terrace, BC, Canada
Full-time +2
Last updated: 30+ days ago • Promoted
Sales Representative
Williams Machinery • Terrace, BC, Canada
Full-time
Last updated: 4 days ago • Promoted
Service Advisor
Peterbilt Pacific • Terrace, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Customer Service - Remote - 50k-60k / Year
Spade Recruiting • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Urology
Northern Health - BC • Terrace, Regional District of Kitimat-Stikine, Canada
Full-time
Last updated: 30+ days ago • Promoted
Customer Service - Inside Sales
E.B. Horsman & Son • Terrace, BC, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Community Safety Officer Full time Temporary Term
City of Terrace • Terrace, BC, Canada
Full-time
Last updated: 5 days ago • Promoted
Rental Sales Representative
Williams Machinery • Terrace, BC, Canada
Full-time
Last updated: 4 days ago • Promoted
Sales and Benefits Specialist - WFH (69k+ per year)
HMG Careers • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 4 days ago • Promoted
Service Technician
Peterbilt Pacific • Terrace, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Remote Customer Service Sales (69k+ per year)
HMG Careers • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 4 days ago • Promoted
Family Medicine
Northern Health - BC • Terrace, Regional District of Kitimat-Stikine, Canada
Full-time
Last updated: 30+ days ago • Promoted
Sales and Customer Service Representative Remote (69k+ per year)
HMG Careers • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 4 days ago • Promoted
Remote Benefits Sales Representative (69k+ per year)
HMG Careers • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 4 days ago • Promoted
Obstetrics & Gynecology
Northern Health - BC • Terrace, Regional District of Kitimat-Stikine, Canada
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Work From Home - Sales Representative - 60k / Year
Spade Recruiting • Terrace, British Columbia
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted