Food Service Supervisor

A&W in Summerland, BC, (Okanagan Good Food Company Inc.) is seeking full-time, permanent, Food Service Supervisors, to start immediately at our 14404 Rosedale Avenue, V0H 1Z0, location.

No# of Positions : 2

Terms of Employment : 2 years permanent

Language Requirement(s) : English

Wage : $20.15 per hour

Benefits Package : Dental benefits, Group insurance benefits, Optional Life insurance benefits, Visioncare

Hours / week : 32

Education : Secondary school

Work Experience : Minimum 3 years experience in food preparation.

Role

The Shift Manager is responsible for supervising, coordinating, and supporting front‑line staff during assigned shifts to ensure efficient restaurant operations. This role ensures food quality, safety, service consistency, and adherence to all A&W standards, as well as provincial health, safety, and employment regulations. Responsibilities align with NOC 62020, which covers supervisory duties involving staff coordination, quality control, inventory support, and maintaining service standards.

Responsibilities

Operations

• Ensure the safety and well-being of all customers and staff.
• Monitor restaurant readiness to meet production demands, maintaining food quality, speed of service, and overall guest experience.
• Open and / or close the restaurant, including handling float and safe access.
• Supervise, coordinate, and schedule staff activities, ensuring stations are assigned and breaks are managed.
• Resolve operational issues involving staff, customers, or restaurant systems according to company policies.
• Make decisions that balance food quality, service times, labour cost, and operational efficiency.
• Maintain records and complete required daily paperwork and shift documentation.
• Support training, coaching, and onboarding of new employees.
• Address performance concerns professionally, escalating when appropriate.
• Ensure adherence to sanitation, hygiene, and safe food handling protocols.

Financial

Customer Service

Qualifications & Requirements

Competencies

Working Conditions

Posted : June 17, 2025