Mobile Mortgage Specialist

Description

CUSTOMER

Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management

Identify opportunities to refer clients to Partners (i.e., across Wealth, Retail, Small Business Banking, Commercial)

Provide ongoing comprehensive reviews of clients’ financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.

Create a legendary customer experience at every interaction and deliver a positive “First Impression’” by engaging customers in a range of sales, service and informational conversations

Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience

Support ONE TD by identifying and referring customers to internal Bank partners as appropriate

Possess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trends

Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products

Ensure customer problems are handled professionally, escalating issues to management when necessary

Build and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused culture

Work closely with District Manager to make sales calls and conduct monthly coaching sessions

SHAREHOLDER

Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and services

Proactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.

Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies

Understand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary

Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist

Adhere to internal policies / procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Complete all compliance training and attestations within required timelines

Be knowledgeable of and comply with Bank and Industry Codes of Conduct

EMPLOYEE / TEAM

Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest

Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends / developments and grow knowledge of the business, related tools and techniques

Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions

Contribute to a fair and positive working environment that supports a diverse workforce

Participate in team meetings, employee surveys, action planning, and training sessions

Contribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and / or guidance as appropriate.

Act as a brand ambassador for your business area / function and the bank, both internally and / or externally

BREADTH & DEPTH :

Professional role with a focus on providing business development, customer relationship management and / or sales advisory support within their own area of specialty

Requires expanded knowledge of products / services and key competitors

Understands key business and customer drivers and processes in the context of own work

Identifies referral opportunities at increasing levels of complexity

Sound knowledge of assigned customers’ needs, the competitive landscape and broader market factors

Coordinates activities and timelines across multiple teams to ensure customer needs are met

Executes a moderately complex sales or account management process, focusing on “features” selling and customer data gathering

Investigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact pattern

Impacts sales achievement of their own and related teams

Simplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are met

Work performed under management guidance and supervision

May identify and contribute to problem resolution

Generally reports to a Manager or above

EXPERIENCE AND / OR EDUCATION

Undergraduate degree or community college diploma preferred

Minimum 3 years of experience working directly in a client facing, sales or relationship focused role

#LI-MMS

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet