Operations Manager

We’re looking for a hands-on, results-driven Operations Manager to lead a 5-person, dedicated team across operations, logistics, and fulfillment. This role is ideal for someone who enjoys rolling up their sleeves, solving problems in real time, and helping a team perform at its best. You’ll play a critical role in keeping production, materials, and shipments moving smoothly, while also coaching and developing the people who make it all happen. If you thrive in a fast-moving environment where every day brings something new, this role offers both challenge and impact.

Key Responsibilities

• Lead, coach, and support the operations team to ensure strong daily execution, clear priorities, and a collaborative, accountable work culture.
• Oversee daily manufacturing operations to keep production schedules, material flow, and shipping timelines aligned.
• Supervise the shipper / receiver and collaborate with them to implement best practices and drive continuous improvement.
• Personally manage complex international logistics, including export documentation, customs compliance, carrier coordination, and resolving escalated shipment issues.
• Serve as the operational point of contact for Sales, Engineering, Customer Service, and Finance for all production, logistics, and fulfillment matters.
• Oversee order assembly, picking, packing, and shipment to ensure speed and accuracy, both internally and at 3PL facilities.
• Maintain clear communication with Sales, Project Management, and other teams regarding order statuses.
• Work with the Purchasing manager to manage accurate inventory movements and optimize material flow to support production and shipping activities.
• Own the proper storage, labeling, and inventory count accuracy.
• Monitor key operational metrics (on-time delivery, shipping accuracy, fulfillment cycle times) and take action to improve performance.
• Develop and refine operational processes and SOPs to strengthen efficiency, ensure compliance, and enable scalable growth.
• Provide operational insights to senior leadership and contribute to strategy execution.
• Monitor, analyze, and report on operational performance, including KPIs, such as on‑time delivery, shipping accuracy, fulfillment cycle time, and inventory metrics – and use data to drive improvements.
• Recommend and execute process improvements to reduce cost, improve speed, and enhance quality.
• Step in hands-on when needed : support urgent orders or shipments, resolve on‑the-floor issues, remove logistical blockers in shipping, and ensure team resources are effectively mobilized.
• Champion a continuous improvement mindset and drive for results across the operations function.
• Perform other duties as assigned.

Qualifications