Customer Service Associate

Job Description

Job Description

Salary : $50,000 $70,000 annually, commensurate with qualifications and experience

About Us

Applied Biological Materials Inc. (abm) is a Vancouver-based life science company that manufacture and markets research reagent products to researchers and biotech industry. As we continue to grow our business locally and globally, we are seeking a professional, energeticCustomer Service Associate who is genuinely excited to help customers by managing communications and order processing, while also supporting front desk operations at our headquarters. This is an opportunity to work in a dynamic and collaborative team.

Role Overview

The majority of this role involvescustomer communication and order processing ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished and welcoming front-office presence.

Key Responsibilities

• Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
• Process customer orders end-to-end in a timely and accurate manner : confirm details, enter into system, coordinate with logistics, and ensure delivery
• Track and follow up on production timelines, shipping statuses, and outstanding payments
• Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
• Maintain accurate customer records and contribute ideas to improve service quality and efficiency
• Support front desk operations as needed : greet visitors, answer calls, and handle mail and deliveries

Qualifications

What We Offer

Additional Details