Field Service Specialist

Role : Field Service Specialist

Location : Central Ontario (Remote, with extensive travel within Ontario and other locations as assigned)

Schedule : Full Time, Monday to Friday

Crestline Coach is dedicated to keeping your bus on the road, providing an outstanding ownership experience and reducing unscheduled downtime.

As part of the Demers-Braun-Crestline-Medix (DBCM) group, we service the majority of ambulances and specialty vehicles across North America, ensuring reliability and efficiency for EMS and bus dealer customers alike.

Our network of local service centers throughout Canada ensures high-quality and safe maintenance services, supporting local economies and keeping us close to our customers.

As a Field Service Specialist, you will be instrumental in providing exceptional on-the-road service, diagnosis, and repair of various vehicles, ensuring customer satisfaction and adherence to safety standards.

Your role will involve meticulous attention to detail, a commitment to excellence, and a dedication to fostering a culture of continuous learning and improvement within the technical support domain.

KEY RESPONSIBILITIES

As the Field Service Specialist, you will :

• Deliver comprehensive on-site service and repair solutions for a diverse range of vehicles, focusing on efficiency, cost-effectiveness, and quality.
• Engage with customers to provide timely service quotes and follow-ups, ensuring a seamless service experience.
• Collaborate with cross-functional teams, including Warranty Administration, to document service issues and facilitate warranty cost recovery.
• Contribute to the development and refinement of service protocols, aligning with business objectives and customer needs.

QUALIFICATIONS

As the Field Service Specialist, you will bring :

• A High School diploma or equivalent, with a focus on mechanical service and repair fields.
• A valid Driver’s License and a commendable driving record.
• 3-5 years of experience in a customer service-oriented role within the mechanical service industry.
• Proficiency in automotive mechanical and electrical systems, with the ability to interpret blueprints, system schematics, and technical manuals.
• Computer literacy, particularly in Microsoft Office, and familiarity with Learning Management Systems (LMS) and e-learning platforms.

WHY CHOOSE CRESTLINE COACH?

Crestline Coach takes pride in a strong company culture that embodies excellence, integrity, trust and innovation. To foster a strong culture, we believe in a progressive, dynamic and solution-based environment and want to prosper amongst the best and brightest in the country.

Benefits of working with Crestline Coach include :

• A competitive salary with bonus earning potential including a recruitment referral bonus.
• Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account.
• A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family.
• Milestone and service awards at five-year increments.
• Access to CUBBI, a discounted food delivery service of fresh meals from local kitchens, and Sutton Smart Perks Discounts for services and discounts from local businesses.
• Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.
30+ days ago