Responsibilities
Answer customers' questions about products, prices, availability, product uses, and credit terms - Recommend products to customers, based on customers' needs and interests - Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders - Estimate or quote prices, credit or contract terms, warranties, and delivery dates - Consult with clients after sales or contract signings to resolve problems and to provide ongoing support - Prepare estimates, and bids that meet specific customer needs - Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences - Arrange and direct delivery and installation of products and equipment - Monitor market conditions, product innovations, and competitors' products, prices, and sales - Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service - Contact businesses or private individuals by telephone in order to solicit sales for goods or services - Explain products or services and prices, and answer questions from customers - Obtain customer information such as name, address, and payment method, and enter orders into computers - Record names, addresses, purchases, and reactions of prospects contacted - Adjust sales scripts to better target the needs and interests of specific individuals - Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations - Answer telephone calls from potential customers who have been solicited through advertisements - Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts - Maintain records of contacts, accounts, and orders - Support location and rental customers, including rental counter activities as needed - Other projects and tasks as assigned by supervisor
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