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Technicien support informatique Jobs in Thorsby, AB

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Technicien support informatique • thorsby ab

Last updated: 23 hours ago
  • Promoted
Technical Support Representative

Technical Support Representative

Jotformalberta, ab, Canada
CA$65,000.00–CA$90,000.00 yearly
Full-time
Jotform is a San Francisco-based SaaS company with more than 30 million users worldwide.We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agi...Show moreLast updated: 2 days ago
  • Promoted
Customer Support Associate

Customer Support Associate

Tech Mahindra Business Servicesalberta, ab, Canada
Full-time
In this project you will be providing frontline customer service and support for internet customers.You will be answering questions and resolving related to billing, hardware and software updates, ...Show moreLast updated: 2 days ago
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Technical Support Engineer

Technical Support Engineer

Artisanalberta, ab, Canada
Full-time
We're creating AI Employees, called Artisans, and software that is sleek, easy to use, and replaces the endless stack of point solutions. We're starting with outbound sales and our AI BDR, Ava.Our p...Show moreLast updated: 2 days ago
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Customer Support Specialist

Customer Support Specialist

APF Marketingalberta, ab, Canada
Full-time
We are searching for a Customer Support Specialist to join our family.APF Marketing is a front runner in the promotional products industry with a. Montreal and an established importing department wo...Show moreLast updated: 2 days ago
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Technicien(ne) en génie civil ou en géomatique

Technicien(ne) en génie civil ou en géomatique

Alliance ressources humainesalberta, ab, Canada
Full-time +1
Depuis 2005, l'entreprise se distingue par son expertise dans l’étude des sols et le traitement des eaux usées.Solutions Enviro-Max est présentement à la recherche d’un(e).En intégrant l’entreprise...Show moreLast updated: 2 days ago
Dealer Support Coordinator

Dealer Support Coordinator

Recruitment PartnersAlberta, CA
Our client is searching for a Dealer Support Coordinator to join their team.This role will be responsible for representing the brand with key customers across North America.A successful candidate w...Show moreLast updated: 30+ days ago
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Technicien sénior qualité

Technicien sénior qualité

Canards du Lac Brome ltéealberta, AB, Canada
Full-time
Relevant du Chef de service Qualité, vous serez responsable de supporter l’équipe des techniciens en plus de contribuer à l’efficacité et à l’efficience du système de qualité en place.Plus précisém...Show moreLast updated: 2 days ago
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Sales Support Representative

Sales Support Representative

Polymershapesalberta, ab, Canada
Full-time
POSITION : Sales Support Representative.Profit Center while working with customers.This role is a great way to learn the ropes of our fast-paced industry and potentially transition into a full-time ...Show moreLast updated: 2 days ago
Program Support Assistant

Program Support Assistant

York Region District School BoardAlberta, Canada
CA$23.00–CA$27.00 hourly
Part-time Position I’m for Kids Team programming provides each child with identified needs an opportunity to grow and develop to their optimum potential within their family, community and early chi...Show moreLast updated: 30+ days ago
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Administrative Support Specialist (REMOTE)

Administrative Support Specialist (REMOTE)

Quadris Team, LLCalberta, ab, Canada
CA$55,000.00 yearly
Remote
Full-time
Quadris Team, LLC - A Revenue Cycle Management Group, is searching for that dynamic person to join us, working with our highly skilled Medical Coding Team to fill the role of Authorization Speciali...Show moreLast updated: 2 days ago
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Ingeniero de soporte (Support Engineer)

Ingeniero de soporte (Support Engineer)

Plus Tialberta, ab, Canada
Full-time
Resolve application incidents caused by component errors, and recommend best practices for configuring the application environment to ensure proper functionality. Additionally, channel new adjustmen...Show moreLast updated: 23 hours ago
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Customer Support Specialist

Customer Support Specialist

Miovisionalberta, ab, Canada
Full-time
Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and unco...Show moreLast updated: 2 days ago
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Technical Support Analyst

Technical Support Analyst

CareCrualberta, ab, Canada
Full-time
We are looking for an experienced and results-driven Technical Support Analyst responsible for providing technical support to our customers. This includes dealing with daily customer support request...Show moreLast updated: 2 days ago
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Bilingual Tech Support Analyst

Bilingual Tech Support Analyst

Akkodisalberta, ab, Canada
Full-time
Position : Tech Support Analyst II CAN - bilingual (English and French).Interview Mode : Telephonic, Skype.Work Shift : Monday, Tuesday, Thursday (24 hours a week) : 8-hour shift, starting at different...Show moreLast updated: 2 days ago
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Player Support Specialist

Player Support Specialist

Northern Forge Studiosalberta, ab, Canada
Full-time
Northern Forge Studios is a young indie mobile video game studio with a mission to bring what we loved about a golden age of gaming to the modern era. Our games utilize modern day technology, augmen...Show moreLast updated: 2 days ago
Customer Support Representative

Customer Support Representative

Specialty Building ProductsROCKY VIEW, AB, CA, US
CA$48,000.00–CA$58,000.00 yearly
Alexandria Moulding is a leading moulding manufacturer and distributor of wood and wood composite mouldings in North America & the world and is currently comprised of five distinct facilities withi...Show moreLast updated: 30+ days ago
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Bilingual Digital Support Coordinator

Bilingual Digital Support Coordinator

Empire Lifealberta, ab, Canada
Full-time
Bilingual Digital Support Coordinator.Empire life is looking to hire a Bilingual Digital Support Coordinator to join our Retail Distribution team!. The Digital Support Coordinator supports the Natio...Show moreLast updated: 2 days ago
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Bilingual Customer Support Specialist

Bilingual Customer Support Specialist

Brim Financialalberta, ab, Canada
Full-time
Brim is an established Fintech company with its own card issuance license (B2C) and a financial technology platform as a service (B2B) delivered to Financial Institutions and Large Commercial partn...Show moreLast updated: 2 days ago
Customer Service And Sales Support Representative

Customer Service And Sales Support Representative

AO Globe Life - Stephen HughesAB, CA
Full-time
Quick Apply
With consistent growth year over year, we’re looking to add more talented individuals to our rapidly growing company.This career allows you to determine your own income,grow at the rate you w...Show moreLast updated: 30+ days ago
  • Promoted
Technicien électricité et instrumentation

Technicien électricité et instrumentation

CEZincalberta, ab, Canada
CA$37.30–CA$42.41 hourly
Full-time +1
TRANSFORME TON TALENT POUR LE MEILLEUR.Nous faisons partie des leaders mondiaux dans la transformation primaire du zinc.Parce que nous sommes là depuis plus de 60 ans et que depuis toujours, la san...Show moreLast updated: 2 days ago
Technical Support Representative

Technical Support Representative

Jotformalberta, ab, Canada
2 days ago
Salary
CA$65,000.00–CA$90,000.00 yearly
Job type
  • Full-time
Job description

ABOUT JOTFORM

Jotform is a San Francisco-based SaaS company with more than 30 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.

We are looking for Technical Support representatives in Canada to support our rapidly growing customer base.

These are full-time, fully remote opportunities with benefits.

ABOUT THE ROLE

This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As a Technical Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.

The key objectives of this role include, but are not limited to :

  • Provide first line diagnostic / troubleshooting support and technical expertise to answer customer questions and resolve issues while maximizing customer satisfaction
  • Utilize our ticketing system to respond to support tickets. Keep track of your own support tickets, and follow through to completion
  • Provide accurate and timely support by documenting all issues and resolutions
  • Maintain communications with customers during the resolution process
  • Act as a customer-facing subject matter expert
  • Collaborate with product, development and customer success team members to promptly triage and remedy user issues, analyze origin of the problem and track effect of resolution

What Do You Need to Be Successful?

  • Solid HTML / CSS background is needed to help customers in building and designing forms.
  • Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds.
  • You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms.
  • A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds.
  • Track record of supporting customers with a SaaS or IaaS product is preferred
  • English fluency is required
  • ABOUT YOU

  • Customer facing skills combined with excellent verbal and written communication skills
  • Ability to work with little to no supervision
  • Team player who is open to feedback
  • Adaptable and flexible
  • Excellent organizational skills with the ability to prioritize and manage multiple initiatives
  • Perks & Benefits

  • Base pay range : $65K to $90K CAD. Exact compensation may vary based on skills, experience, and location.
  • High-growth, fast-paced environment with collaborative and unique team culture
  • Company paid extended health insurance
  • GRSP with 4% company match
  • 10 vacation days per year, plus holidays and sick leave
  • OUR PROCESS

    We thank all applicants in advance for their interest and taking the time to apply for this position at Jotform!

    Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    Jotform values your privacy. You can find more information regarding our applicant privacy notice here :