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Technicien support informatique • thorsby ab
- Promoted
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Jotformalberta, ab, Canada- Full-time
ABOUT JOTFORM
Jotform is a San Francisco-based SaaS company with more than 30 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.
We are looking for Technical Support representatives in Canada to support our rapidly growing customer base.
These are full-time, fully remote opportunities with benefits.
ABOUT THE ROLE
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As a Technical Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
The key objectives of this role include, but are not limited to :
- Provide first line diagnostic / troubleshooting support and technical expertise to answer customer questions and resolve issues while maximizing customer satisfaction
- Utilize our ticketing system to respond to support tickets. Keep track of your own support tickets, and follow through to completion
- Provide accurate and timely support by documenting all issues and resolutions
- Maintain communications with customers during the resolution process
- Act as a customer-facing subject matter expert
- Collaborate with product, development and customer success team members to promptly triage and remedy user issues, analyze origin of the problem and track effect of resolution
What Do You Need to Be Successful?
ABOUT YOU
Perks & Benefits
OUR PROCESS
We thank all applicants in advance for their interest and taking the time to apply for this position at Jotform!
Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jotform values your privacy. You can find more information regarding our applicant privacy notice here :