Technician Jobs in Surrey, BC

Implementation Technician

About the job

Employment Type : Permanent. Full-time (5 days per week)

Location : Port Coquitlam, BC.

Anticipated Start Date : As soon as possible

Salary Range : $55,000-$65,000

About Real Time Networks

Looking to start your career with an exciting, growing company?

Real Time Networks Inc is a Port Coquitlam B.C. Canada based company experiencing rapid growth and continued success in the marketplace. We build solutions that provide security, safety and real-time tracking for keys, assets, and people. Real Time Networks specializes in smart solutions for managing critical assets and keys that deliver enhanced security, real-time accountability, and operational efficiency.

The opportunity

Are you a detail-oriented problem solver with a passion for delivering exceptional customer experiences? We’re looking for a Implementation Technician to join our Customer Delivery team! In this role, you’ll be responsible for planning, coordinating, and executing installations while providing first and second-level technical support to clients. With a focus on building strong client relationships and collaborating with internal teams, you’ll play a key part in ensuring smooth installations and contributing to our company’s growth and reputation. If you’re a team player who thrives on delivering results and creating positive customer experiences, we’d love to hear from you!

Responsibilities :

• Compile and review information to ensure installations meet customer needs and system requirements.
• Install hardware following manufacturer guidelines and specifications.
• Configure, test, and commission systems, providing basic training to end-users and administrators.
• Troubleshoot and resolve on-site issues, including hardware repairs or replacements.
• Complete and update configuration details and steps taken in Customer Services ticketing system
• Perform system reconfigurations or upgrades as needed.
• Plan and execute remote installations, guiding 3rd-party service partners when required.
• Address installation issues during warranty service calls.
• Prepare and deliver reports for customers or management as needed.
• Maintain timely and professional communication with customers throughout the installation process.
• Provide first and second-level technical support for customers and internal teams.
• Build strong customer relationships during installations and support calls.
• Collaborate with internal teams to achieve service goals and meet project timelines.

What you bring :

Education & Experience

Technical Skills

Soft Skills

Travel Requirement :

What we offer :

Diversity & Inclusion

RTN is an equal opportunity employer who is committed to an inclusive and diverse workforce, equity in employment and fostering a barrier-free environment.

We strive to include perspectives from those that vary by race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team.

How to apply

Send your resume and cover letter to indicating Implementation Technician Ref 01.2025 in the subject line. We strongly encourage applicants to apply as soon as possible, as we will review resumes and schedule interviews as they arrive. This position will remain open until filled.

Real Time Networks thanks all applicants for their interest and advises that only those selected for an interview will be contacted. No phone calls please.