About the Role

The Integrated Solutions team in the Business Services group is looking for an experienced Senior System Analyst – ServiceNow. The ideal candidate will have a deep understanding of the ServiceNow platform and extensive experience in designing, developing, testing, and implementing ServiceNow solutions. Reporting to the Manager, Integrated Solutions, the Senior System Analyst – ServiceNow will collaborate with internal and external stakeholders to deliver high-quality enhancements that meet the business needs and comply with the established standards and best practices.

Key Responsibilities :

• Design, develop, and implement ServiceNow applications and solutions.
• Responsible for the creation and documentation of development unit test cases and build plans.
• Conduct unit, integration, regression, and user acceptance testing (UAT) to ensure quality assurance.
• Develop, configure, customize, and maintain workflows, forms, fields, email notifications, and access controls.
• Create ServiceNow reports and dashboards.
• Support the implementation of ServiceNow release upgrades and new ServiceNow modules as needed.
• Create and configure Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
• Create and configure Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow.
• Integrate ServiceNow applications with third-party systems and applications via APIs.
• Troubleshoot platform performance issues and implement performance enhancements.
• Analyze both functional and non-functional requirements to provide accurate estimates for development efforts.
• Prepare and maintain technical documentation, including user manuals and system documentation.
• Prepare reports on analyses and system performance.
• Provider customer-facing support to stakeholders.
• Identify and resolve system inefficiencies and issues.
• Set IT practice standards and improve existing methods.

Knowledge and Experience Required :

Note : Offices continue to be central to collaboration and Brookfield’s identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here, you will enjoy :

At Brookfield, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

Diversity & Inclusion

Brookfield Renewable embraces and promotes the principles of diversity, equity, and inclusion. We welcome and encourage applications from all qualified candidates, including women, Indigenous peoples and other persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We also provide accommodation during all parts of the hiring process, upon request. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.