Key Responsibility Areas

Equipment Diagnostics, Repairs and Optimization

Perform all the duties of a Service Technician including :

removal, disassembly, and reconditioning of components

complex and difficult diagnostics and repairs on agricultural and turf equipment

may specialize on all types of equipment

Perform a mix of shop and / or road (in the field) work, as required; which, includes Precision Ag repairs

Perform any and all service tasks as assigned

May perform machine start ups

May perform machine optimizations

May assist or support in customer clinics

Assists other technicians with diagnostics

Maintain condition of vehicles, inventory, tools and equipment in good working order

Administrative / Reporting / Goals

Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team / department goals

Maintains a minimum 80% or higher, labour performance rating, on a consistent basis

Must be at over 80% labour performance on a longer-term basis

Complete all reports and forms required in conjunction with work assignments

Manages workorder process from start to T complete

Account for all time and material used in performing assigned duties

Follow all safety rules and regulations in performing work assignments

Organization / Department / Team Support

Maintain a clean work area and performs work in a neat and orderly fashion

Work to build and maintain constructive co-worker relations, and effective and productive team dynamics

Ensure all safety regulations and requirements are followed by self and others

Personal Development

Participate in training programs required for the development of skills and knowledge

Participate in any specified training, as offered in the workplace

Maintain current knowledge of John Deere and competitive products

Maintain up-to-date and current product knowledge of related lines

Maintain required technical and behavioural skills

Critical Capabilities

Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures

Ability to operate vehicles and equipment used for diagnostic purposes

Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75lbs as needed

Ability to work flexible hours, varying shifts, weekends and holidays, if necessary

Ability to self-manage

Having and maintaining a valid driver’s license required

Desired Experience and Qualifications

Certified Journeyperson or equivalent

4+ years of experience performing service repairs

Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership

Ability to read, write, and speak effectively with customers and / or other employees

High School Diploma or equivalent experience required

Forklift license preferred

Willingness to learn and work hard