Key Responsibility Areas
Equipment Diagnostics, Repairs and Optimization
Perform all the duties of a Service Technician including :
removal, disassembly, and reconditioning of components
complex and difficult diagnostics and repairs on agricultural and turf equipment
may specialize on all types of equipment
Perform a mix of shop and / or road (in the field) work, as required; which, includes Precision Ag repairs
Perform any and all service tasks as assigned
May perform machine start ups
May perform machine optimizations
May assist or support in customer clinics
Assists other technicians with diagnostics
Maintain condition of vehicles, inventory, tools and equipment in good working order
Administrative / Reporting / Goals
Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team / department goals
Maintains a minimum 80% or higher, labour performance rating, on a consistent basis
Must be at over 80% labour performance on a longer-term basis
Complete all reports and forms required in conjunction with work assignments
Manages workorder process from start to T complete
Account for all time and material used in performing assigned duties
Follow all safety rules and regulations in performing work assignments
Organization / Department / Team Support
Maintain a clean work area and performs work in a neat and orderly fashion
Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
Ensure all safety regulations and requirements are followed by self and others
Personal Development
Participate in training programs required for the development of skills and knowledge
Participate in any specified training, as offered in the workplace
Maintain current knowledge of John Deere and competitive products
Maintain up-to-date and current product knowledge of related lines
Maintain required technical and behavioural skills
Critical Capabilities
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
Ability to operate vehicles and equipment used for diagnostic purposes
Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75lbs as needed
Ability to work flexible hours, varying shifts, weekends and holidays, if necessary
Ability to self-manage
Having and maintaining a valid driver’s license required
Desired Experience and Qualifications
Certified Journeyperson or equivalent
4+ years of experience performing service repairs
Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment;
And as they apply to machines marketed by the dealership
Ability to read, write, and speak effectively with customers and / or other employees
High School Diploma or equivalent experience required
Forklift license preferred
Willingness to learn and work hard
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