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Support Microsoft SharePoint environments, including SharePoint 2016 On-Premise and SharePoint Online.
Perform business analysis and design to support creating SharePoint solutions.
Provide first and second-level technical support for SharePoint-related issues, including user inquiries, system errors, and performance problems.
Troubleshoot SharePoint site and application issues, identifying root causes and implementing effective solutions in a timely manner.
Perform routine maintenance tasks, such as software updates, patch installations, and system configurations, to ensure the stability and security of the SharePoint environment.
Monitor SharePoint servers, services, and workflows to proactively identify and resolve potential issues before they impact users.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement enhancements to SharePoint sites and applications.
Develop and maintain technical documentation, user guides, and training materials to support end-users and IT staff in using and administering SharePoint.
Participate in testing and quality assurance activities to validate the functionality, performance, and usability of SharePoint solutions.
Stay current with industry trends, best practices, and emerging technologies related to SharePoint and collaborate with the team to evaluate their potential impact and benefits.
Perform business requirements and complex design in delivering solutions using out-of-box SharePoint components and 3rd party tools (e.g. Nintex) as appropriate to meet business needs
Provide expertise for the design of new processes for support of Microsoft SharePoint and related systems.
Guiding business users on the effective use of SharePoint for Enterprise Content Management
Validation of data used to support migration efforts
Resolution of day-to-day problems arising through operational support of SharePoint
Development and implementation of solutions both individually and as a member of SharePoint operations team
Routine reports that correlate hours worked with operational duties
Work directly with Government of Alberta technical staff and other stakeholders.
Required Qualifications
Experience as a Site Collection Administrator.
Experience preparing and documenting materials for User Acceptance Testing (UAT).
Experience troubleshooting SharePoint forms and workflows (all types).
Experience using and supporting ShareGate for migrations.
Experience with complex SharePoint projects, including solutions involving managed metadata, workflows, forms, and user interface customization.
Experience with the development, integration, and support of Microsoft SharePoint 2016 and Microsoft 365 SharePoint Online.
Preferred Qualifications
Experience applying patches / updates to SharePoint environments.
Experience developing integrated system and technical design specifications on complex engagements.
Experience using PowerShell to manage Farm / Application / Site Collection / Site Features.
Experience with disaster recovery testing for SharePoint.
Experience managing Microsoft 365 SharePoint Online admin portal, including reporting, configuration, and administrative tasks.
Experience with Government of Alberta's Information Technology / Information Management policies, standards, and guidelines.
Experience using Central Administration in a SharePoint environment.
Experience upgrading Microsoft SharePoint environments and migration of content.