General Managers of Service Delivery are responsible to ensure Cando's teams provide exceptional service to new and existing customer.
With a focus on safety, GMs are responsible for establishing op...Show moreLast updated: 11 days ago
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Quick Apply
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General Manager - Braven
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ReignEdmonton, AB, CA
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Experience : 3 years to less than 5 years.Allocate material, human and financial resources to implement organizational policies and programs.
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Quick Apply
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Secondary (high) school graduation certificate.Allocate material, human and financial resources to implement organizational policies and programs.
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business general manager
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Permanent
Experience : 3 years to less than 5 years.Allocate material, human and financial resources to implement organizational policies and programs.
Authorize and organize the establishment of major departm...Show moreLast updated: 30+ days ago
business general manager
Taxxlution Accounting Professionals Ltd.Edmonton, AB, CA
CA$28.85 hourly
Permanent
Experience : 1 year to less than 2 years.Allocate material, human and financial resources to implement organizational policies and programs.
Co-ordinate the work of regions, divisions or departments....Show moreLast updated: 30+ days ago
General Managers of Service Delivery are responsible to ensure Cando's teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.
General Responsibilities
Customer Service & Leadership
Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitabilityAlign managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction
Develop and maintain strong relationships with customers and key industry partners to ensure Cando's services are well positioned to capitalize on current and future opportunities with the customers
Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules
Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer's operations
Focus on developing avenues to grow the existing business with the customer
Contribute to developing strategy and plans for growing Cando's services in all areas with a focus on the Energy and Chemicals sector
Operational Management
Implement and maintain effective safety systems and programs and maintain regulatory compliance
Conduct periodic reviews and / or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery
Work with customer to identify and implement site focused operational solutions based on customer needs
Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance
Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements
Manage contract renewals that foster long-term partnerships with our customers
Establish annual budgets ensuring sustainable people and process management
Keep current on industry news, trends and any issues that may have an impact on Cando's services
Skills, Knowledge, & Abilities
Strong relationship management skills and the ability to build and grow both employee and customer loyalty
Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and team work
Ability to develop and articulate clear and concise approaches to enhancing and growing operations
Pro-active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize value
Sound knowledge of being able to execute and participate in operations with a reputation for being fair and reasonable
Ability to manage multiple customer relationships with a commitment to business ethics and safety practices
Proven track record of collaboration and influencing skills with an ability to build credibility
Possesses a strong analytical mind with an understanding of business profitability and ability to focus on long-term sustainability
Functional capabilities with computer including Window's based computer environment, the internet, and MS Office applications
Understanding of standard business processes in accounting, marketing, and human resource management
Education & Experience
Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site / service offerings
Bachelor's degree in Finance / Commerce / Business or related discipline is an asset
Experience in building safety culture, service culture, and strong teams with an understanding of Safety Management Systems
Experience in railway / industrial railway management and transload services is an asset
Proven track record of entrepreneurial leadership
Note : This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.