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General Manager

General Manager

Cando Rail & Terminals Ltd.Edmonton, AB
7 days ago
Job description

General Managers of Service Delivery are responsible to ensure Cando's teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.

General Responsibilities

Customer Service & Leadership

  • Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitabilityAlign managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction
  • Develop and maintain strong relationships with customers and key industry partners to ensure Cando's services are well positioned to capitalize on current and future opportunities with the customers
  • Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules
  • Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer's operations
  • Focus on developing avenues to grow the existing business with the customer
  • Contribute to developing strategy and plans for growing Cando's services in all areas with a focus on the Energy and Chemicals sector

Operational Management

  • Implement and maintain effective safety systems and programs and maintain regulatory compliance
  • Conduct periodic reviews and / or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery
  • Work with customer to identify and implement site focused operational solutions based on customer needs
  • Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance
  • Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements
  • Manage contract renewals that foster long-term partnerships with our customers
  • Establish annual budgets ensuring sustainable people and process management
  • Keep current on industry news, trends and any issues that may have an impact on Cando's services

    • Skills, Knowledge, & Abilities

  • Strong relationship management skills and the ability to build and grow both employee and customer loyalty
  • Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and team work
  • Ability to develop and articulate clear and concise approaches to enhancing and growing operations
  • Pro-active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize value
  • Sound knowledge of being able to execute and participate in operations with a reputation for being fair and reasonable
  • Ability to manage multiple customer relationships with a commitment to business ethics and safety practices
  • Proven track record of collaboration and influencing skills with an ability to build credibility
  • Possesses a strong analytical mind with an understanding of business profitability and ability to focus on long-term sustainability
  • Functional capabilities with computer including Window's based computer environment, the internet, and MS Office applications
  • Understanding of standard business processes in accounting, marketing, and human resource management

    • Education & Experience

  • Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site / service offerings
  • Bachelor's degree in Finance / Commerce / Business or related discipline is an asset
  • Experience in building safety culture, service culture, and strong teams with an understanding of Safety Management Systems
  • Experience in railway / industrial railway management and transload services is an asset
  • Proven track record of entrepreneurial leadership

    • Note : This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.