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The Scheduler main duties are to assist the Portfolio Resource Coordinators. This is primarily achieved through proactively addressing resource needs, filling open shifts, reducing overtime through strategic initiatives and answering calls regarding shifts. The Scheduler will also provide administrative support, which includes ensuring accurate data entry in WinTEAM software.
Key Accountabilities :
Strategically identify open shifts / open lines and work with Paladin's Client Service Team to ensure complete schedules that adhere to our contractual obligations
Work within a dynamic team environment with multiple operational stakeholders including but not limited to; Site Supervisors, Security Guards, Scheduling Managers, Client Service Managers (CSM), and Senior Management
Ensure shift accuracy in WinTEAM
Fill cancellations and openings in the daily schedule, minimizing overtime pay outs
Coordinate with CSM’s to ensure their staffing needs are met and proactively addressed
Send out ongoing and temporary Averaging Arrangements to all eligible employees to reduce overtime
Manage Averaging Arrangement compliances in Paladin’s WinTEAM scheduling software
Work with Paladin's WinTEAM software to ensure accurate and timely scheduling
Respond to emails within a timely manner (1 business day)
Perform other duties as requested Skills and Qualifications :
High School Diploma
Post-secondary education in business administration or related is preferred