We are looking for a Maintenance Coordinator to work onsite in Edmonton, Alberta. Our client is a reputable material-handling solutions company with multiple sites in Canada and around the world!
This is a full-time permanent position, and you will be working full-time on the morning shift.
As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers’ equipment.
Perks of the Maintenance Coordinator :
- 55,000- $65,000 + 8% bonus incentive annually.
- Great Benefits
- RRSP plan (3%)
- 2 weeks of Vacation
- Casual Professional work environment
- High-growth company
- Profit sharing
- Learning Development Programs
- Short and Long-term disability plans
- Referral Bonus Program
Responsibilities of the Maintenance Coordinator :
Be engaged and aware of your Territories’ overall Service Operations and customer needs.Close communication and interaction with the Service Manager and Coordinators.Generate new service requests in the system when necessary.Attach all pertinent documentationManage the schedule of service work for assigned customers and field operatives.Maintain the Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.Track and receive materials required.Arrange for necessary rental equipment, as well as subcontracting when needed.Communicate with customers and internal stakeholders throughout projects.Arrange subcontracted services and equipment, including rentals.Open service requests and schedule field operatives to respond to emergency breakdowns.Review invoicing details of completed work before moving forward with the invoicing process.Review completed actions in the service request for completion and accuracy.Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.Forward leads by the Field Operatives to designated resources for estimation and quotationPerform invoicing preparation daily to meet company standards.Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.Ensure any hourly time issues are addressed before sending jobs to invoicing.Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.Other duties as assignedQualifications of a Maintenance Coordinator
4+ years as a Scheduler Coordinator / Dispatcher / Logistics within industrial or manufacturingstrong experience with scheduling and dispatching service requeststrong customer service experienceAble to prioritize and multi-task in a fast-paced service environmentExcellent communication and people skills.Very strong systems and PC skills.Kirsten Green
Recruitment Consultant
Fuze HR Solutions Inc.
666 Burrard Street – Suite 500 Vancouver, BC V6C 3P6
